MuselyReviews of musely.com

Response from MuselyOct 20, 2025

Thank you for bringing this to our attention, we’re truly sorry to hear about your experience. We take customer service seriously, and what you described is not the standard we hold ourselves to. We appreciate you being part of the Musely community and want to make sure you always feel respected and supported when reaching out to us. We would love the chance to follow up directly and make things right. We are not able to access your information on this platform, so we kindly ask that you reach out to our Support Team once more. Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much for your patience, please note that our Support Team Manager will also be reaching out to you today.

Response from MuselyOct 20, 2025

Thank you for sharing your experience, we are sorry to hear that your recent formula did not deliver the same results as your first one. We know how frustrating setbacks can be, especially when you’ve seen progress. We'd love to help you get back on track, we encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyOct 9, 2025

We're sorry to hear you had difficulty cancelling your medication! Instructions are available on our Help Center through both the website and mobile app. Musely Support can also be contacted for assistance.

Response from MuselyOct 6, 2025

We’re sorry to hear this and truly appreciate your honest feedback. At Musely, we strive to keep our platforms a positive and informative place for patients and potential patients to discuss or learn more about treatments. Any posts that go against platform or Musely guidelines will be deleted to ensure conversations are kept safe for all. These include posts that include aggressive language, spam, personal information, or others, but we understand how it could seem that way and are reviewing our approach to transparency. We strive to be as transparent as possible. We take your concerns about marketing seriously and will ensure our content reflects realistic results, thank you for your understanding. If you need any assistance please reach out to us at musely.com/gethelp.

Response from MuselySep 29, 2025

Hi Jax, we’re sorry to hear you felt this way about your experience. To clarify, our eNurse Check-Ins are not AI or bots — they are a virtual assistant created to help patients track progress, manage common side effects, and stay connected with their designated doctor. If anything falls outside of expected or common side effects, the check-in process routes you directly to your dermatologist for further review. These check-ins are also part of our 60-Day Results Guarantee, ensuring your doctor has regular updates to adjust your treatment plan if needed. If you ever feel your treatment isn’t working, your dermatologist can recommend adjustments or explore a new plan tailored to your needs. Our support team is also available anytime and we’d be happy to work with your doctor to make sure you’re on the best path for your goals!

Response from MuselySep 29, 2025

We’re sorry to hear about your experience. All prescriptions at Musely are carefully reviewed and prescribed by licensed providers based on each patient’s needs. If you have any concerns about your treatment or results, our team would be happy to review your account and provide clarity. Please reach out to Musely Support. You are always very important to us, and we encourage ongoing communication with your prescribing doctor to ensure your treatment plan is the right fit!

Response from MuselySep 18, 2025

Thank you for sharing your experience so far, we truly appreciate your patience and honesty. We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! Since you haven’t seen improvements, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselySep 18, 2025

Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. If you need help changing your treatment from the bundle to the treatment only, we would be happy to assist you with the steps to do this. Depending on the treatment one bottle is enough for 2-3 month of usage, we apologize if that was not clear. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further! :)