MuselyReviews of musely.com

Response from MuselyJul 21, 2026

We’re sorry to hear that your experience left you feeling this way. The questions and photos are part of the medical evaluation process and help our licensed providers better understand each patient’s individual needs and skin concerns. We understand your frustration with the pricing, and we appreciate you sharing this feedback. We’re always looking for ways to make our process clearer and more transparent for patients. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyJul 20, 2026

We’re sorry to hear about your experience and understand why you would be frustrated. We take concerns about the care process and communication seriously, and we apologize if you felt your prescription was moved forward without the level of communication you expected. We’d appreciate the opportunity to look into what happened and better understand your experience. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!

Response from MuselyJul 20, 2026

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselyJul 20, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselyJul 20, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselyJul 13, 2026

Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyJul 12, 2026

Thank you for sharing your feedback, and we're very sorry to hear about your experience. We understand how disappointing it is when a treatment doesn't meet your expectations. We also apologize for the issue you experienced with The Body Cream pump. In some cases, the pump may simply need to be primed by pressing it several times to get the product flowing. If you've already tried this and it's still not dispensing properly, we'd be happy to help. Regarding the texture and consistency of your treatment, slight variations in feel, texture, or color can occur with freshly compounded medications. While formulations may feel different from over-the-counter products, this does not impact their effectiveness. If you experienced any skin irritation or side effects while using the treatment, we recommend consulting your designated doctor so they can determine whether what you're experiencing is an expected side effect or an allergic reaction. Please also reach out to Musely Support and reference #Trustpilot so we can review your refund request, address your concerns, and assist with any pump or product issues: https://support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Thank you again for taking the time to share your experience. We appreciate your feedback and hope to have the opportunity to make this right.

Response from MuselyJul 11, 2026

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!