MuselyReviews of musely.com

Response from MuselyFeb 3, 2026

Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. Since you’ve spoken with your doctor already, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyJan 24, 2026

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyDec 29, 2025

We apologize for any confusions regarding a refill processing for your treatment. We kindly ask that you reach out to our Support Team at musely.com/gethelp for assistance with this, they would be happy to help! :)

Response from MuselyDec 27, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyNov 22, 2025

Thank you for sharing your feedback! We apologize for any confusion regarding your order. Your designated doctor will review your Online Doctor Visit and use the information provided to determine whether or not the medication is suitable for you. If you have any questions regarding their decision, you can reach out to your doctor, and/or Musely Support. You can reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyNov 17, 2025

Thank you for your feedback, and we apologize for any misunderstanding regarding extending the Consultation Period Extension and the Prescription Change Request fee! The Consultation Period Extension helps compensate them for their time and expertise to review your medical information and photos and provide you with medical advice. While the Prescription Change Request fee is legally required and allows your dermatologist to write a new prescription or treatment plan for you based on your current condition and photos If you’d like additional clarification or assistance, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. We are happy to help ensure your experience meets your expectations.

Response from MuselyNov 1, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyOct 24, 2025

We're sorry to hear you experienced difficulty contacting Musely Support!