MuselyReviews of musely.com

Response from MuselyOct 12, 2023

Thank you so much for taking the time to provide your feedback! We sincerely apologize that our Musely Customer Support has not met your expectations and we would love the opportunity to make things right. We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us. We can be reached by email, live chat, phone and/or social media. While Musely Support is happy to provide assistance over the phone, we are able to provide the most efficient and timely support via email, as there are a number of things Musely Support cannot discuss over the phone, as a written record is required for medical and billing purposes. To further discuss this and to allow us to personally address your questions and concerns, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 12, 2023

Thank you for taking the time to share your concerns! We are so sorry to hear that you are not quite seeing your desired results with your treatment and that you experienced these side effects. Please note that our prescriptions are specially formulated in small batches at our compounding pharmacy and as the medication is not mass manufactured, it is common to notice variations in consistency and/or texture. However, this does not affect the efficacy of the treatment! Musely’s compounding process results in our patients receiving the freshest most effective treatment shipped at its maximum potency! To help enhance your experience and alleviate side effects, we recommend completing the remainder of your scheduled eNurse checkups, as this program is specifically designed to help guide you through your treatment, track your progress, and help advise regarding side effects. Kindly rest assured that missing one eNurse checkup certainly does not disqualify you from our 60-Day Result Guarantee! Additionally, we recommend reaching out to your designated doctor to request their recommendations. If you need any assistance with contacting your doctor to discuss your results, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment thus far and we are here and happy to help! We highly recommend completing your eNurse checkups, as this program is specifically designed to help guide you through your treatment, advise regarding side effects, and helps to track your progress! We also recommend consulting with your designated doctor to request their medical guidance, as our Customer Support Team is not medically licensed to do so. With that being said and if you need any further assistance with contacting your doctor to discuss your treatment plan, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to assist you achieve your skincare goals!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment thus far and we are here and happy to help! Please note that with consistent use, results can commonly take 6-8 weeks, so please do not get discouraged! We highly recommend completing your eNurse checkups, as this program is specifically designed to help guide you through your treatment, advise regarding side effects, and helps to track your progress! We also recommend consulting with your designated doctor to request their medical guidance, as our Customer Support Team is not medically licensed to do so. With that being said and if you need any further assistance with contacting your doctor to discuss your treatment plan to achieve your desired results, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help. Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are sorry to hear that our invitations to submit reviews have given you this impression. To clarify, we invite all of our patients to submit their reviews of our prescription treatments as well as our Customer Support in order to personally address any questions or concerns they may have. This is to ensure that we are providing the best and most seamless patient experience possible! We sincerely appreciate both positive and negative reviews, as both types of feedback allow us the opportunity to improve our services and provide even more personalized assistance to our patients. If you have any questions or need any assistance at all, please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to address any questions or concerns you may have!

Response from MuselyOct 4, 2023

Thank you so much for taking the time to share your concerns. We are very sorry to hear that you are no longer seeing your desired results and we can certainly understand your disappointment! For all treatment related questions or concerns, we kindly ask that you reach out to your designated doctor, so that they can provide guidance on how to proceed with your treatment to achieve your desired results. If you need instructions on how to contact your designated doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you in your skincare journey!

Response from MuselyOct 3, 2023

Thank you for sharing your concerns! We are so sorry to hear that you have not yet achieved your desired results with your FaceRx treatment and we are here and happy to help! Please note that missing a few of your scheduled eNurse checkups does not disqualify you from being eligible for our 60- Day Result Guarantee for applicable treatments. We offer two ordering options at checkout: A One-Time Treatment or Auto-Refill. Selecting Auto-Refill schedules the pharmacy to freshly compound and ship your medication(s) according to the treatment’s specific Auto-Refill schedule. As a kind reminder, we send all of our patients a “refill reminder” email 5 days prior to every scheduled refill date, to allow plenty of time to manage individual refill schedules according to the patient’s preferences. To address your treatment related questions and concerns, we recommend consulting with your dermatologist to receive their licensed medical expertise and recommendations. If you have any billing inquiries or need assistance with reaching out to your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be happy to assist you! Thank you so much for your patience, time, and consideration and we look forward to having the opportunity to further assist you in your skincare journey!

Response from MuselyOct 3, 2023

Thank you so much for taking the time to leave your feedback. I am so sorry to hear that Musely has not met your expectations thus far, and we'd love to have the opportunity to change that perception! First and foremost, we want to emphasize that our treatments are prescription medications. With that being said, we do not and are legally prohibited from providing free medication to incentivize the submission of good reviews. We encourage all of our patients to share their results, but we do not provide free medication to those who choose to share their positive experiences and results with their treatment. Every prescription comes included with a 60-Day Consultation Period with your designated doctor, allowing patients to reach out to their doctor with any treatment related questions or concerns for 60 days. Within 24 hours, your doctor is guaranteed to get back to you. Once 60 days have passed, patients are able to reach out to their doctor free of charge if they have an urgent question. Additionally, patients are able to extend their Consultation Period with their doctor for an additional and entire 60 days for a $10 Consultation Extension Fee. This is a legally required fee that accounts for your doctor’s continued time and licensed expertise to be accessible to you every day for another 60 days. With that being said, our Customer Support Team would be more than happy to provide you with instructions on how to reach out to your doctor free of charge to address your concerns to provide guidance and recommendations to achieve your desired results. If you need further assistance with this, please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be happy to help! Thank you so much for your time, patience, and consideration and we look forward to having the opportunity to further assist you in reaching your skincare goals!