MuselyReviews of musely.com

Response from MuselyJun 7, 2024

Thank you for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment and for any confusion or inconvenience experienced regarding The 60-Day Result Guarantee! We highly prioritize transparency with all patients, so we make our refund policies clear on our website, detailed during the Online Doctor Visits, as well as throughout treatment. If you use the medication together with the Musely app's eNurse check-up software for 60 days and are not satisfied with your results, we will refund you the full initial cost of the medication. We completely respect your informed consent as a patient, so we ask each patient consent to the eNurse software at check out in order to proceed. The eNurse software is important for tracking treatment and determining side effects. This is so that we have consistent records of your continued use and the potential ineffectiveness of the treatment, and we must standardize this across patients to make qualification for the Guarantee fair for everyone! The eNurse checkup schedule for each treatment is available on the Musely App as well as on our website to make this information appropriately accessible to all patients at any point in their treatment. eNurse checkup reminders are also generated in the Musely App. To address your results/progress, we recommend consulting with your designated doctor to request their medical guidance, as our Customer Support Team is not medically licensed to do so. With that being said and if you need any further assistance with contacting your doctor to discuss your treatment plan, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyJun 7, 2024

¡Gracias por compartir sus preocupaciones! Sentimos mucho saber que aún no ha obtenido los resultados deseados con su tratamiento FaceRx y la confusión experimentada en relación con el programa de reposición de su receta. Para aclarar, ofrecemos dos opciones de pedido en la caja: Tratamiento único o Recarga automática. Si selecciona la opción de Recarga Automática, la farmacia preparará y enviará su(s) medicamento(s) según el programa de Recarga Automática específico del tratamiento. Como recordatorio, enviamos a todos nuestros pacientes un correo electrónico de «recordatorio de reposición» 5 días antes de cada fecha de reposición programada, para dejar tiempo suficiente para gestionar los programas de reposición individuales de acuerdo con las preferencias del paciente. Para responder a sus preguntas e inquietudes relacionadas con el tratamiento, le recomendamos que consulte a su dermatólogo para recibir sus recomendaciones y conocimientos médicos autorizados. Si tiene alguna pregunta sobre facturación o necesita ayuda para ponerse en contacto con su médico, póngase en contacto con el servicio de asistencia de Musely a través de support.musely.com/hc/en-us/requests/new y estaremos encantados de ayudarle. Muchas gracias por su paciencia, tiempo y consideración y esperamos tener la oportunidad de seguir ayudándole en su viaje de cuidado de la piel.

Response from MuselyJun 7, 2024

Thank you for taking the time to share your experience! We are so sorry to hear about this delay and inconvenience. We would love to have the opportunity to make this right. For further assistance with this, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you in your skin/hair care journey!

Response from MuselyJun 7, 2024

Thank you for taking the time to share your experience! We are so sorry to hear about this delay and inconvenience. We would love to have the opportunity to make this right. For further assistance with this, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you in your skin/hair care journey!

Response from MuselyJun 7, 2024

Thank you for taking the time to leave your feedback! We sincerely apologize for any confusion or misunderstanding and would love the opportunity to provide clarification. Your designated doctor will not change when you order new medications (as long as you still live in the same state you lived in when you were prescribed your initial medication(s)). Please note that there are two ordering options at checkout: Auto-Refill or a One-Time Treatment. When patients select Auto-Refill, their refills are charged, freshly compounded, and shipped from the pharmacy every other month or according to their refill date preferences (that can be easily managed within their accounts). As a kind reminder, Musely sends every patient a “refill reminder” email 5 days prior to every scheduled refill, allowing time for patients to delay or cancel the refill, as needed. However, we would love the opportunity to meet your expectations with our services and care. With that being said, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and a representative will be happy to assist with providing a discount on your next prescription refill. Thank you again for your time and consideration and we look forward to hearing from you!

Response from MuselyNov 18, 2023

Thank you for sharing your concerns! We are so sorry to hear that you have not yet achieved your desired results with your FaceRx treatment and for any miscommunication with our Customer Support Team! To clarify, we offer two ordering options at checkout: A One-Time Treatment or Auto-Refill. Selecting Auto-Refill schedules the pharmacy to freshly compound and ship your medication(s) according to the treatment’s specific Auto-Refill schedule (typically every two months). As a kind reminder, we send all of our patients a “refill reminder” email 5 days prior to every scheduled refill date along with step by step instructions on how to cancel, to allow plenty of time to manage individual refill schedules according to the patient’s preferences. Every freshly compounded prescription medication has a shelf life of 2-6 months. If you received a prescription with an expiration date misprinted as 3 weeks, please send a photo of the prescription label, clearly showing the issue date and expiration date to support.musely.com/hc/en-us/requests/new and we will be happy to assist you! Additionally, we would like to help cover the cost of finding a treatment you love, that produces the results you want. Thank you so much for your patience, time, and consideration and we look forward to having the opportunity to further assist you in your skincare journey!

Response from MuselyNov 7, 2023

Thank you for taking the time to leave your feedback! We are so sorry to hear that you did not see your desired results with your treatment and for any confusion or misunderstanding regarding our 60-Day Result Guarantee. We highly prioritize transparency with all of our patients, so we try to make our refund and return policies very clear on our website, during the ordering process, and throughout treatment to make this information appropriately accessible. If you use the medication together with the Musely app's eNurse check-up software for 60 days and are not satisfied with your results, we will refund you the full cost of the medication for eligible treatments. We completely respect your informed consent as a patient, so we ask each patient consent to the eNurse software at check out in order to proceed. However, and if you have not seen your desired results with your treatment, we would be more than happy to help cover the cost of finding a treatment that works for you and produces the results you want. With that being said and for further assistance with this, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help. We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us and to cancel Auto-Refill anytime. We can be reached by email, live chat, phone and/or social media. Please do not hesitate to reach out to us to allow us the opportunity to assist you in achieving your desired results and/or helping to cover the cost of finding a treatment that you love and produces the results you want!

Response from MuselyOct 20, 2023

Thank you so much for taking the time to share your concerns! We are sorry to hear that you did not see your desired results with your treatment and we are here and happy to help! Please rest assured that all of our FaceRx treatments are freshly compounded with high quality, medical grade ingredients and all patients are guaranteed to receive the formula they were prescribed by their doctor with 100% of the ingredients (and ingredient concentrations) detailed in their treatment plan. With that being said and because we want to assist you in receiving a treatment that you love that produces the results you want, we kindly ask that you reach out to Musely Support Musely via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of another treatment for you! Thank you again for your time, consideration, and patience and we look forward to having the chance to assist you in achieving your skincare goals!