MuselyReviews of musely.com

Response from MuselyJun 18, 2024

Thank you for taking the time to share your feedback! We are so sorry for any shipping delays you have encountered. The majority of our prescription medications are freshly compounded and shipped within 2-4 days after the order is placed/approved by your designated doctor and shipped within 2-7 days. If you have not received your order, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new, reference #Truspilot in your email, an agent will be happy to further assist you. Thank you again for your time, consideration, and patience and we look forward to having the chance to enhance and improve your Musely experience!

Response from MuselyJun 18, 2024

Thank you for taking the time to leave your feedback! We sincerely apologize for any misunderstanding or inconvenience experienced regarding your prescription medications and its standard and maximum dosage. As noted on our website, The Hair Solution treatment bottle is meant to be a 3-month supply when using the general and most common instructions of applying 1 dropperful daily. Each dropperful is designed to draw 0.5ml, so if you are using this most instructed dosage (one dropperful daily), this should last over 90 days because 0.5ml multiplied by 90 days = 45ml and The Hair Solution is compounded in 60ml quantities. Although Musely provides general instructions for the treatment itself, there are different recommendations for each of the specific formulas of the treatment based on the active ingredients included or excluded. Additionally, our dermatologists also take into consideration the condition severity and type (diffuse or localized hair loss) as well as the patient’s medical history and tolerance of the ingredients when directing them how much of the solution to use, so it is not a one size fits all and is up to our doctors to determine what's best for each patient! Our formulas and dosage quantities have been determined by a team of Board-Certified Dermatologists and pharmacists as a result of the studies and trials conducted and the quantity of solution compounded into each treatment bottle cannot be altered. If a patient finds that the treatment does not last them the full 3 months, we kindly ask that they reach out to inform us, so that we can assist further and provide a resolution that meets their expectations and points in treatment. The reports in this regard are extremely minimal. We would love the opportunity to meet your expectations. For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and reference #Trustpilot and we will be more than happy to further assist you!

Response from MuselyJun 18, 2024

Thank you for sharing your feedback and I am so sorry to hear that your experience has fallen short of your expectations thus far! We strive to continue to provide exceptional customer service to all of our patients, but we are so sorry we did not meet your needs. Musely Support responds to 100% of the messages received and have never ignored any of our patients. Regarding our public platforms regarding leaving product or service reviews, our moderators do reserve the right to remove any content that is misleading or considered spam since these platforms serve the purpose of educating our audience. We offer two ordering options at checkout: A One-Time Treatment or Auto-Refill. Selecting Auto-Refill schedules the pharmacy to freshly compound and ship your medication(s) according to the treatment’s specific Auto-Refill schedule. As a kind reminder, we send all of our patients a “refill reminder” email 5 days prior to every scheduled refill date, to allow plenty of time to manage individual refill schedules according to the patient’s preferences. However, we certainly want to ensure that you are satisfied with our services and our product(s). For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and reference #Trustpilot and we will be more than happy to further assist you.

Response from MuselyJun 17, 2024

Thank you for taking the time to share your feedback and I am so sorry to hear that your experience has fallen short of your expectations thus far! Please note that our Customer Support Team responds to 100% of all emails, voicemails, & Livechat initiations that we receive. With the extraordinary care we take in developing, testing, and regulating our prescription medications, we continue to strive to provide our patients with the most potent, effective, and reliable treatments to achieve their desired skin and hair care goals! WIth that being said, our freshly compounded prescription medications can take 2-7 days to ship and USPS typically delivers medications within 2-7 days as well. However, we certainly want to ensure that you are satisfied with our services and our product(s). For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and reference #Trustpilot and we will be more than happy to further assist you. Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyJun 7, 2024

Thank you for taking the time to share your Musely experience! We are so sorry to hear that you have experienced difficulties on our website and for any confusion regarding your prescription’s Auto-Refill schedule. Please note that there are two ordering options at checkout: Auto-Refill or a One-Time Treatment. When patients select Auto-Refill for The Spot Peel, their refills are charged, freshly compounded, and shipped from the pharmacy every six months or according to their refill date preferences (that can be easily managed within their accounts). As a kind reminder, Musely sends every patient a “refill reminder” email 5 days prior to every scheduled refill, allowing time for patients to delay or cancel the refill, as needed. However, we would love the opportunity to meet your expectations with our services and care. With that being said, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and a representative will be happy to assist with providing a discount on your next prescription refill. Thank you again for your time and consideration and we look forward to hearing from you!

Response from MuselyJun 7, 2024

Thank you for taking the time to share your feedback! We sincerely apologize for any inconvenience or misunderstanding and would love the opportunity to provide further clarification. Kindly note that we/your doctor does not have the ability to make changes to the prescription you specifically request. Additionally, and as detailed on our website, we are prohibited by law from accepting returns of prescription medication that has been specifically ordered, prescribed, freshly compounded, and shipped from our pharmacy. The Spot Peel is one-day topical peel treatment intended to be used as an add-on treatment to boost your results with our other treatments. It is an extremely potent peel/mask, so not much is needed to be effective! However, and because our services and products have not met your expectations, we would be happy to help cover the cost of a product you love that produces the results you want! To further discuss this and to allow us to personally address your questions and concerns, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyJun 7, 2024

Thank you for taking the time to share your concerns! We are so sorry to hear that you experienced these side effects. Please note that redness and irritation can be common, especially during the beginning of treatment while your skin adjusts to the medication. To help enhance your experience and alleviate side effects, we recommend completing your scheduled eNurse checkups, as this program is specifically designed to help guide you through your treatment, track your progress, and help advise regarding side effects. Completion of eNurse checkups also qualifies you for The 60-Day Result Guarantee to be eligible for a full medication cost refund! Additionally, we recommend reaching out to your designated doctor to request their recommendations. If you need any assistance with contacting your doctor to discuss your results and/or side effects, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!