MuselyReviews of musely.com

Response from MuselyJan 13, 2025

Thank you for sharing your feedback. We’re very sorry to hear about the trouble you experienced during checkout, and we sincerely apologize for any frustration this has caused! We have not received any reports of this specific issue, but we understand how important it is for your experience to be seamless! Please know that Musely is committed to providing transparent and honest service, and we would love the opportunity to resolve this for you. We kindly ask that you reach out to Musely Support directly via support.musely.com/requests/new, and one of our agents will personally assist you to ensure you receive your discount and get everything straightened out as quickly as possible! Thank you for your understanding, and we look forward to assisting you further!

Response from MuselyJan 3, 2025

Thank you for your feedback and for taking the time to share your experience! We sincerely apologize for any misunderstanding or frustration regarding the dosage and application instructions for your prescription treatment. To clarify, each treatment bottle contains 60ml of freshly compounded, medical-grade prescription medication, designed to last approximately 60 days when used as directed. Each dropperful draws approximately 0.5ml, ensuring proper usage over the treatment period. Our records indicate that, as of January 2nd, a full medication cost refund was issued to your account as a one-time exception, given your dissatisfaction with the treatment's quantity and the misunderstanding regarding its usage. We also want to confirm that our agents have promptly responded to your inquiries via email to address your questions and concerns. At Musely, we strive to provide exceptional support and are available to assist you through email, live chat, or telephone. If you have additional concerns or require further assistance, we encourage you to reach back out to our Support Team directly. We remain committed to ensuring your satisfaction and appreciate the opportunity to assist you! Thank you for sharing your feedback and we look forward to having the opportunity to assist you further!

Response from MuselyDec 31, 2024

Thank you for sharing your experience with us. We’re sorry to hear you’re feeling disappointed, and we’d like to provide some clarity about the charges. As detailed on our website, the $20 Online Doctor Visit is a nonrefundable service fee. This fee accounts for your designated dermatologist’s time and expertise in reviewing your medical history, preferences, and photos, assessing your areas of concern, and determining if and what prescription formula is suitable to meet your needs. Additionally, the doctor sends the prescription to the pharmacy and provides a thorough treatment plan via our MD Messaging Center to ensure your care is personalized. To confirm that your doctor has reached out to you, please log into your account and check the MD Messaging Center for any updates or recommendations regarding your treatment plan. If you have any further questions or need assistance, our Support Team is here to help. You can contact us directly via support.musely.com/requests/new and reference #trustpilot, and we’ll do everything we can to resolve your concerns promptly! We appreciate your feedback and the opportunity to assist you further!

Response from MuselyDec 31, 2024

We’re very sorry to hear about your experience with the Anti-Aging Cream. Your comfort and satisfaction are extremely important to us, and we want to help resolve this for you. Please know that all of our prescription medications are carefully formulated by board-certified dermatologists and are tailored to each patient’s unique needs. While side effects like redness or irritation can occasionally occur during the adjustment period, we take reports of discomfort very seriously. If you believe this is an allergic reaction, we recommend discontinuing use immediately and consulting with your designated doctor through the Musely app for personalized advice. They can assess your reaction and provide guidance or recommend an alternative treatment. Additionally, we’d like to assist you directly. If you haven’t already, please contact our Support Team at support.musely.com/requests/new or via email at [email protected] so we can look into your case and provide further assistance. If eligible, we’d be happy to help with a refund or explore other options to ensure your satisfaction. We truly value your feedback and appreciate the opportunity to make this right. Thank you for sharing your experience with us!

Response from MuselyDec 19, 2024

We sincerely apologize for the frustration and confusion you’ve experienced, and we understand how disappointing this situation must be. Our customer support team reached out to you via email yesterday to request a photo of the order you received. This is required by our pharmacy for quality assurance purposes to issue a free replacement order. Once we receive your response with the requested photo, we will be more than happy to resolve this issue right away and ensure you receive the Exosome Serum you ordered. We truly value you as a patient and want to make this right for you. Please reply to our email, and we will take care of everything promptly! Thank you for giving us the opportunity to assist you!

Response from MuselyDec 19, 2024

We sincerely apologize for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting this situation must be! Please know that Musely is committed to providing exceptional service and ensuring our patients receive their treatments as expected. We are not a scam, and we have live agents ready to assist you with your concerns. To resolve this issue and compensate you for the delay, we kindly ask that you reach out to our support team at support.musely.com/requests/new and reference #trustpilot. We are here to help and will do everything we can to make this right for you. Thank you for giving us the chance to assist!

Response from MuselyDec 19, 2024

We truly appreciate your feedback and are sorry to hear about your concerns. To clarify, The Eye Serum is the first and only prescription-strength eye serum, designed with powerful ingredients such as tretinoin, caffeine, and hydroquinone to effectively address crow's feet, eye puffiness, eye bags, wrinkles, and dark circles. Tretinoin and hydroquinone are prescription-only ingredients, carefully prescribed by our doctors to meet each patient's needs. If you did not see the results you were hoping for or have further concerns, we sincerely want to make it right. Please reach out to our support team at support.musely.com/requests/new and reference #trustpilot. We’re here to assist and ensure your experience with us meets your expectations. Thank you for giving us the opportunity to help!

Response from MuselyDec 5, 2024

Thank you for sharing your experience. We’re truly sorry to hear that you haven’t seen the results you were hoping for, and we appreciate the opportunity to address your concerns. Our treatments are freshly compounded with high-quality, medical-grade ingredients and are prescribed by Board-Certified Dermatologists based on your individual needs. We understand that everyone’s skin is different, and occasionally, it can take time to find the right treatment plan that works best for you. Please know that we never blame our patients or suggest that not seeing the desired results is in any way the patient’s fault. Your journey to healthier skin is important to us, and we are here to support you every step of the way. We would be happy to completely cover the cost of your next treatment to help you achieve your skincare goals. Please reach out to Musely Support directly at support.musely.com/requests/new and include #trustpilot in your message so we can assist you further. We’re here to help and would love the opportunity to make this right for you!