MuselyReviews of musely.com

Response from MuselyFeb 5, 2025

Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience you experienced with your prescription order. We understand how important timely delivery is, especially for prescription treatments, and we sincerely apologize that we fell short of your expectations. We’ve confirmed that your prescription order is now tracking with USPS, and we’ve sent the tracking information to your email for your convenience. While this delay was due to unforeseen circumstances at our partner pharmacy, we fully recognize how it impacted your experience. We can assure you that you were communicating with a live agent and did not receive any automated responses to address this issues. To apologize for the delay, we have offered you 30% off of the medication cost in Rewards. Unfortunately, we have not heard back from you to confirm whether you would like to proceed with this. We genuinely value you as a patient and would love the opportunity to make things right. If you decide to give us another try, please reach out and reference #trustpilot—we’d be happy to help cover the cost of your next refill as a gesture of goodwill! Thank you again for your feedback, which helps us improve, and we hope to support you better in the future.

Response from MuselyFeb 8, 2025

We’re so sorry to hear about your experience and would love the opportunity to assist. Each treatment bottle is designed to last two months when applied as directed, but we understand that issues can occasionally arise. If you’ve had trouble dispensing the product, please reach out to Musely Support at [email protected] or submit a request at support.musely.com/requests/new. We’d be happy to help troubleshoot the issue and provide a free replacement if needed! Your satisfaction is important to us, and we appreciate the chance to make this right. Looking forward to assisting you!

Response from MuselyJan 25, 2025

Thank you for sharing your feedback, and we sincerely apologize that you are not seeing the results you hoped for! At Musely, we take great pride in showing our real patients’ real results. All of the before-and-after photos featured on our website and pages are genuine contributions from patients who have given us consent to share their results. These photos reflect true experiences, and the results you see are achieved without any additional treatments or procedures. You can explore over 300,000 patients sharing their real results in real-time on our Patient Forum here: https://www.musely.com/community. We truly want you to love your treatment and see the results you desire! To help cover the cost of finding a treatment that works for you, we’d love to assist further. Please reach out to Musely Support and reference #trustpilot for personalized support. We’re happy to work with you to ensure you achieve the results you want. Thank you for giving us the opportunity to help, and we’re here for you every step of the way!

Response from MuselyJan 20, 2025

Thank you for sharing your experience! We’re truly sorry to hear that you didn’t achieve the results you were hoping for and that you experienced unwanted side effects during treatment. We completely understand how disappointing this must have been for you. Our treatments are thoughtfully formulated by board-certified dermatologists, but we recognize that each patient’s skin is unique, and finding the right treatment can take time. Redness, peeling, or irritation can sometimes occur as your skin adjusts, and we encourage you to reach out to your designated doctor for personalized guidance to address your concerns! At Musely, your satisfaction and results are our top priority. We’d be happy to help cover the cost of finding a treatment that you love and that produces the desired results. Please contact us at support.musely.com/requests/new and reference #Trustpilot so we can assist you further and ensure we work toward your skincare goals. We’re here to support you and hope to hear from you soon!

Response from MuselyJan 17, 2025

Thank you for taking the time to share your concerns! We sincerely apologize if your experience with Musely Support did not meet your expectations. We want to assure you that we have a dedicated team of real agents who are here to assist you. Our support team can be reached directly at support.musely.com/requests/new, and we kindly ask you to reference #trustpilot in your submission so we can prioritize your request. Our treatments are prescribed by board-certified dermatologists and formulated to be safe, effective, and tailored to each patient’s unique needs! We value your feedback and are committed to providing exceptional service. If there’s anything we can do to assist you or address your concerns further, please don’t hesitate to reach out. Thank you again and we look forward to having the opportunity to assist you further!

Response from MuselyJan 17, 2025

Thank you for taking the time to share your experience and concerns! We sincerely apologize for any misunderstanding and appreciate the opportunity to provide clarification. At Musely, we fully value transparency with all of our patients and want to assure you that we do not operate unlawfully in any capacity. As clearly stated on our website, "Prescription formula is not guaranteed. Our doctors will evaluate your medical history and skin condition to determine the best treatment plan." When patients select a specific treatment, our system prompts them to choose their requested formula, but it also includes a disclaimer that the final prescription may differ. This determination is made by our board-certified dermatologists after a thorough and comprehensive evaluation of the patient's medical history, skin condition, and overall needs to ensure the prescribed treatment is safe and suitable. To further clarify: Prescription Changes: Our dermatologists cannot prescribe treatments that have not been specifically ordered by the patient. Any changes are based on medical necessity to prioritize patient safety and effectiveness. Order Transparency: Each approved treatment plan is communicated in detail within 24 hours of placing an order, giving patients clear insight into the prescribed formula. Cancellation Options: Once a treatment plan is approved, our pharmacy freshly compounds and ships the medication within 2-7 business days. Patients have the ability to cancel any order prior to shipment directly from their account, and we provide detailed instructions for this in multiple Help Center articles. We understand how important it is to feel fully informed and in control of your treatment, and we are continuously working to improve communication to ensure our patients feel supported! We’re sorry to hear that your experience with the treatment didn’t meet your expectations. If you’re not satisfied with your prescription medication, we’d love the opportunity to assist you further! Please reach out to Musely Support via support.musely.com/requests/new and reference #trustpilot so we can explore options to help cover the cost of a treatment you love! Your satisfaction is our top priority, and we’re here to help! Thank you for giving us the opportunity to address your concerns!

Response from MuselyJan 17, 2025

Thank you for taking the time to share your experience! We sincerely apologize for any misunderstanding regarding your order. We can confirm that we have reached out to you via email to provide clarification regarding your concern. To address this here as well, our records show that your order included one treatment fill of your medication, which consists of one bottle. Each bottle is designed to last two months when used as directed. The prescription treatment is medical grade and highly potent, so only a small amount is needed to be effective! Please remember to complete your scheduled eNurse Check-Ups during treatment. This program is designed to help guide you throughout treatment and track your progress. Additionally, completion of eNurse Check-Ups qualifies you for a full medication cost refund on or after 60 days of treatment if you are not satisfied with your results! If you have any questions or need any additional assistance, please contact Musely Support via support.musely.com/requests/new and we will be happy to help you We sincerely value you as a patient and we look forward to assisting you further!

Response from MuselyJan 13, 2025

Thank you for taking the time to share your feedback! We sincerely apologize for the delay and any inconvenience this has caused. We understand how frustrating this situation must be, and we're here to assist you in resolving it. Please reach out to Musely Support directly via support.musely.com/requests/new with the email address used to place your order, your first and last name, and/or your order number, so we can locate your account and address the issue promptly! We're dedicated to getting this sorted as soon as possible and look forward to hearing from you to help resolve this matter. Thank you for your patience and understanding!