MuselyReviews of musely.com

Response from MuselyMay 4, 2026

Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. Please kindly note that many hair and skin conditions often require consistent, ongoing treatment. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyApr 13, 2026

We’re sorry to hear this has been your experience after a year of use. While dryness is a possible side effect, we understand the frustrations that this can cause and would love to assist you further. We are to hear glad it’s helping with hormonal acne, and we’d love to help improve your results. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide further guidance. We thank you for your patience.

Response from MuselyApr 13, 2026

We are so sorry to hear about any trouble you've had with receiving your order. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyApr 9, 2026

We are so sorry to hear about the issues you have experienced with the bottle pump, we can imagine that this is frustrating. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyApr 6, 2026

Thank you for your feedback, we’re sorry to hear your experience didn’t meet expectations. At Musely, we aim to provide inclusive care for all skin tones and concerns. Formulas are prescribed based on individual needs, which is why not all formulas of The Spot Cream include tretinoin. We would love the chance to make things right for you. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyApr 4, 2026

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyApr 1, 2026

Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. While we understand you're not interested in continuing with Musely, if you ever have additional questions or are interested again, please reach back out to Musely Support! This can be done via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 23, 2026

Thank you for sharing your feedback! We are so sorry to hear that you experienced flaky and itchy skin. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!