MuselyReviews of musely.com

Response from MuselySep 7, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselySep 3, 2026

We’re sorry to hear that you’ve experienced increased hair shedding. We understand how concerning this can be, and we’d encourage you to reach out to your designated doctor so they can review your experience and provide personalized guidance. Please let us know if you need any help reaching out at musely.com/gethelp . :)

Response from MuselySep 3, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselySep 3, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyAug 31, 2026

We’re very sorry to hear that your experience with Musely did not meet your expectations. We appreciate you sharing such detailed feedback regarding the product’s texture, application, quantity, and your experience with our pricing and care process. We understand how disappointing it can be when a treatment doesn’t provide the results you were hoping for. We’ll be sure to share your feedback with our team as we continue working to improve both our products and customer experience. Thank you for giving Musely a try. If you need any help please reach out to us at musely.com/gethelp. We would love to make things right.

Response from MuselyAug 31, 2026

Thank you for your feedback, and we’re sorry to hear about the confusion regarding your Auto-Refill subscription! Our system is designed to allow our patients to select their ordering option for either Auto-Refill or a one-time treatment. Selecting Auto-Refill schedules the pharmacy to charge, freshly compound, and ship your medication every 2-3 months, depending on your treatment. However, this is in no way binding, as Auto-Refill can be canceled, paused, or adjusted at any time within your account! Our system is also designed to send reminders 5 days before every scheduled refill to give patients time to modify their orders. If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!

Response from MuselyAug 31, 2026

Thank you for sharing your feedback! We are so sorry to hear that you are experiencing concerns with the bottle size, and we completely understand how frustrating that can be. Please note that because this is a prescription-strength treatment, only a small amount is needed for it to be effective. Following the recommended usage instructions can help ensure your treatment lasts as intended while still delivering optimal results. If you have concerns about your usage or would like personalized guidance, we encourage you to consult your designated doctor. You may also reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we would be happy to review your order and assist further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyAug 24, 2026

Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!