tim H.
Don’t do it
Don’t do it. Product is always less than what they claim (we bought beakers and began measuring the amount), and the 3 bottle of hair serum had a loose lid and the product leaked out soaking the packaging and Rx label. What’s worse is that the remaining label CLEARLY SHOWS ITS A DIFFERENT PRODUCT than I received the first 2 times. Not to mention it smells and looks different. I corresponded with them about this and after acknowledging my message, they asked for pictures - which I sent promptly. I want to know what medicine I was applying for those days and / or get a refund or replacement product. They have since stopped responding. So the transaction will be disputed, and I can already tell you this is the kind of operation that will make it impossible to cancel and best case they’ll suck another couple hundred bucks out of you before they’ll let you leave .. It’s a horrible business. And it’s scary.. what medicine have I been using because either this most recent one is the wrong product - or the 2 before were!! They won’t respond despite having acknowledged my message.
Response from MuselyFeb 25, 2025
Thank you for taking the time to share your concerns! We’re truly sorry for any frustration or misunderstanding this has caused you. Your safety and satisfaction are our top priorities, and we want to assure you that all of our prescription medications are freshly compounded in accordance with your treatment plan. We uphold strict and accurate medical standards to ensure that every patient receives exactly what they are prescribed! To clarify, because our medications are not mass-manufactured and are freshly compounded in small batches, there can sometimes be slight differences in appearance between prescription solutions. This is a normal occurrence and does not affect the quality or effectiveness of your treatment. This process is what allows us to provide potent and personalized solutions for our patients! We also want to emphasize that patients are always able to cancel anytime, and we remain committed to ensuring your satisfaction with both your treatment and experience. We respond to 100% of all emails and voicemails received, and I can confirm that we have responded to every assistance request you have sent Musely Support with detailed and comprehensive information to help resolve your concerns. If you need any further assistance or have additional questions, please follow up with us, and we will be more than happy to continue assisting you. Your trust means everything to us, and we are here to ensure you receive the best care possible!