MuselyReviews of musely.com

Response from MuselyMar 4, 2025

We’re very sorry to hear about your experience and appreciate you sharing your concerns. Our goal is to ensure every patient finds a treatment that works for them, and we sincerely apologize for any frustration caused! We want to clarify that Musely allows all patients to cancel their refill orders at any time prior to payment processing. Once a prescription refill has been freshly compounded and shipped, we are unable to issue refunds, but as a courtesy, we have provided you with $78 in Rewards to help cover the cost of a future refill or finding a treatment that better suits your needs! Regarding your reaction, we completely understand your concern. While side effects such as irritation can be common as your skin adjusts, if you believe you’ve experienced an allergic or adverse reaction, we strongly encourage you to reach out to your designated doctor for guidance. If they determine the product is not suitable for you, we are always happy to issue a full refund in accordance with our policy! Please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can further assist you and ensure you receive the best possible care. We truly appreciate your patience and hope to make this right for you!

Response from MuselyMar 4, 2025

Thank you for taking the time to share your concerns! We sincerely apologize for any difficulties you've experienced in reaching Musely Support and for any delay with your prescription order. We understand how frustrating this has been for you, and we want to assure you that our team responds to all emails, voicemails, and messages sent via social media as quickly as possible. We’d love to assist you further with your order, but since we’re unable to locate your account through this platform, we kindly ask that you reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Our team will be happy to look into this for you and make things right! We truly appreciate your patience and we look forward to r th resolving is for you as soon as possible!

Response from MuselyMar 4, 2025

Thank you for taking the time to share your concerns and allowing us the opportunity to assist! We sincerely apologize for any difficulties you've experienced in reaching Musely Support and for any delays with your prescription order(s). We understand how frustrating this has been, and we want to assure you that our team responds to all emails, voicemails, and messages sent via social media as quickly as possible! Regarding prescription orders, please note that because we do not mass-produce or manufacture our prescription medications, the pharmacy typically takes 2-7 business days to freshly compound each prescription to order. This ensures you receive high-quality, customized treatments rather than pre-made products! To help patients receive their treatments when they need them, we offer flexibility—you can easily advance, delay, pause, or cancel refill dates within your account at any time. This way, you have full control over your treatment schedule based on your needs! We’d love to assist you further, but since we’re unable to locate your account through this platform, we kindly ask that you reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Our team is happy to look into this for you and assist in any way we can! We truly appreciate your patience and hope to resolve this for you as soon as possible!

Response from MuselyMar 4, 2025

Thank you for taking the time to share your concerns! We sincerely apologize for any difficulties you've experienced in reaching Musely Support and for any delay with your prescription order. We understand how frustrating this must be, and we want to assure you that our team responds to all emails, voicemails, and messages sent via social media as quickly as possible. We’d love to assist you further with your order, but since we’re unable to locate your account through this platform, we kindly ask that you reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Our team will be happy to look into this for you and make things right! We truly appreciate your patience and we look forward to r th resolving is for you as soon as possible!

Response from MuselyMar 4, 2025

Thank you for taking the time to share your concerns! We take transparency and accuracy in our medical claims very seriously and always ensure that all information provided is based on scientific data and clinical expertise. Our treatments and formulations are developed in collaboration with Board-Certified Dermatologists and Chief Medical Officers, and our goal is to provide patients with effective, research-backed skincare solutions. If you have any specific concerns or would like further clarification on our formulations and the data supporting them, we’d be happy to provide additional information. Please feel free to contact us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we would be more than happy to assist. Thank you again and we look forward to having the opportunity to assist you further!

Response from MuselyFeb 25, 2025

Thank you for taking the time to share your concerns! We’re truly sorry to hear about your experience and any frustration or concerns you’ve had regarding your refill orders and results. Patient care and satisfaction are our top priorities, and we never want anyone to feel unheard or unsupported. Our records show that Auto-Refill was selected at checkout, which means the pharmacy automatically compounds and ships refills on schedule. However, patients have full control over their refills and can cancel or adjust them anytime through their account. Additionally, Musely sends a Refill Notification email five days before each scheduled charge to allow time for any needed changes. We understand how important flexibility is, and we’re always happy to assist with managing refills when needed. We are very sorry to hear that the treatment did not work as expected for you. Since these are prescription-strength medications, results can vary, and some patients may experience irritation as their skin adjusts. We strongly encourage patients to reach out to their designated doctor through the platform if they experience concerns or unexpected side effects, as they can provide personalized guidance. If there’s anything we can do to further assist, please reach out to us at support.musely.com/requests/new. We would love the opportunity to help and cover the cost of helping you find a treatment you love, that produces the results you want!

Response from MuselyFeb 25, 2025

Thank you for taking the time to share your concerns! We sincerely apologize for any confusion or misunderstanding regarding your prescription's pricing. We want to clarify that each bottle of The Spot Cream is a two-month supply, not a one-month supply, which means the cost breaks down to less than $35 per month as advertised. Your total charge covered one full treatment bottle and did not prepay for a second month’s refill. Additionally, because this is a prescription medication, a legally required $20 Online Doctor Visit fee is included in the first order. This fee covers a full and thorough examination by one of our Board-Certified Dermatologists, who review your medical history and determine if a prescription formula is appropriate for your concerns. This information is fully disclosed during the Online Doctor Visit, must be consented to, and is itemized at checkout prior to payment authorization. We understand how important transparency is, and we strive to provide clear details about pricing, billing, and prescription requirements. If you have any further questions or need additional clarification, please feel free to reach out at support.musely.com/requests/new—we’re always happy to assist!

Response from MuselyFeb 25, 2025

Thank you for taking the time to share your concerns! We sincerely apologize for any frustration caused by the delay in your prescription order and your experience reaching out to Musely Support. Please know that we respond to 100% of all emails and voicemails received, and we are committed to ensuring every patient receives timely assistance. Our treatments are freshly compounded, which means processing times can vary, but we completely understand how important it is to receive your order as soon as possible. We’d love to look into this for you and provide an update right away. Please reach out to us at support.musely.com/requests/new, and we will be happy to assist. We appreciate your patience and are here to make sure you receive the support and treatment you need!