Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
musely.com
Website
musely.com
Category
Salons & Clinics
Listed on Five Star Index
2026
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The company replied to 92% of reviews.
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Most recent review: October 2026.
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Impossible to get this stuff cancelled!!! I had to cancel my credit card!!! Beware total scam. No one replies to support. I’ve sent 3 messages and cancelled online. Still shipped!!!
Response from MuselyMar 20, 2025
We’re very sorry to hear about your experience and sincerely apologize for any frustration. Musely provides full accessibility for patients to cancel Auto-Refill at any time directly from their account. Additionally, we send a Refill Notification email 5 days prior to every scheduled refill, allowing time to make changes before the order is processed.
While we are unable to cancel an order once it has been compounded and shipped, we are always happy to assist with account management and answer any concerns! Our Customer Support Team is available via email, live chat, and phone, and we strive to respond as quickly as possible!
If you still need assistance, please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we will be happy to help!
BB
Brianna B.
I've been using the dark spot cream for…
I've been using the dark spot cream for a month with not even a tiny bit of a change.
Response from MuselyMar 20, 2025
We’re sorry to hear that you haven’t seen the results you were hoping for just yet! While many patients notice improvements early on, results can vary based on individual skin types and the severity of hyperpigmentation. The Spot Cream is designed to show its best results with consistent use over time, and results can commonly take 6-8 weeks.
To ensure the best outcome, we recommend completing your eNurse Check-Ups for guidance on optimizing your treatment. If you have any concerns about your progress, we encourage you to follow up with your designated doctor for personalized advice. Additionally, completion of eNurse Check-Ups qualifies you for The 60-Day Result Guarantee!
We truly appreciate you and would love to help in any way we can! Please feel free to reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support for further assistance!
VM
Valeria M.
Holy moly…
Holy moly. Ordered 2 creams 23 FEB. One of them was compounded, shipped, and delivered by 26 FEB. Too early to tell how good the product is. Fingers crossed. However, my second order…the compounding pharmacy supposedly got it ready by 28 FEB, and ever since then my cream is being “prepared” for shipment. The label was created, but the package was not picked up or dropped off at usps at all. Delivery date was promised by 7 MAR. I quickly learned this company has zero customer support other than lame AI powered useless chat. My emails go unanswered and there is no phone number to call. I just opened a dispute through my bank. It’s like dealing with a bunch of 3rd world scammers. Not cool at all. Musely, you better hire more people to provide customer support and handle increased order volumes or else it’ll cost you business.
Response from MuselyMar 20, 2025
We sincerely apologize for the delay with your order and any difficulties you experienced while trying to reach us. Our Customer Support Team is fully based in the U.S., and we strive to provide exceptional service to all of our patients. We understand how frustrating shipping delays can be, and we truly appreciate your patience as we work to ensure every order is delivered as quickly as possible.
While most orders ship without issue, occasional carrier delays may occur. Please know that our team is always here to help! If your order has not updated in tracking, we would be happy to assist you further. You can reach us directly through support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support.
We appreciate your feedback and would love the opportunity to make this right. Please don’t hesitate to reach out, and we’ll do everything we can to help!
JE
Jes
Joke!
Ordered a product and it says on their page that it’s a 2 month supply, but all I received is one bottle. I’m expecting a two bottle hence they charge me with $69 ($35/bottle which is indicated on their page). And there’s no one to contact to! Ripping us big amount and they can’t even give us good customer service.
Response from MuselyMar 20, 2025
We sincerely apologize for any confusion regarding your order and appreciate the opportunity to clarify. Each order of your treatment includes a single bottle, which is formulated as a two-month supply when used as directed. The pricing displayed reflects the cost per month, not per bottle.
We want to ensure you feel fully supported and that all of your concerns are addressed. Our Customer Support team is available via email, live chat, or telephone, and we would love the opportunity to assist you directly. You can reach us here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support.
If you have any further questions, please don’t hesitate to reach out—we’re happy to help!
GC
Gift C.
False Advertising
The product page says 3 month supply for the hair solution. The instructions on the prescription say to use 1 ml/day but you only receive 60 ml per bottle. Several support requests to Musely and no response until I reached out via the doctor. The response came back that I was to use .5-.75 ml/day (per dropper full). The doctor says to use 1-2 dropper fulls. So, ignoring the instructions on the prescription, to use .75ml/day would mean I only use 1 dropper full/day, not two and even if that were the case, a 60 ml bottle would leave you short 10 days. So, not a 90 day supply, but an 80 day supply. Your prescriptions can print whatever you want but you’ve created this false expectation when you don’t want a person to use 1 ml/day nor do you want a person to use 2 dropper fulls/day because 60 ml would never cover 90 days unless you used significantly less than what was “prescribed.” Pretty disappointed in a company that rips you off. If you’re only getting a 60 day supply, then advertise it as such or change your instructions and labels.
Response from MuselyMar 8, 2025
We sincerely appreciate your feedback and apologize for any confusion regarding The Hair Solution’s quantity and usage instructions. We want to clarify how the treatment is formulated and prescribed to ensure transparency.
Each bottle of The Hair Solution contains 60ml of freshly compounded, medical-grade prescription medication. The standard recommended usage is 0.5ml to 0.75ml per day (or approximately 1-1.5 dropperfuls), depending on your prescribed treatment plan. When used as directed, the bottle is designed to last approximately 90 days, though individual usage may vary.
We understand how important consistency is in your treatment, and we're truly sorry for any misunderstanding. Since your treatment quantity did not meet your expectations, we would love the opportunity to completely cover the cost of your next refill to ensure you have the amount you were expecting to receive!
For assistance with this, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and include #trustpilot in your email!
Your feedback is valuable, and we appreciate the opportunity to clarify! Thank you again and we look forward to ensuring this is resolved as soon as possible!
JD
Jackie D.
I've been seeing tons of ads and was…
I've been seeing tons of ads and was curious about this product line, but I'm glad I checked reviews first! Turns out, the service is horrible, they delete bad reviews, and canceling is a nightmare. So sorry to everyone who's gone through this! Thanks for sharing your experiences. 🙏 I will not be purchasing from them.
Response from MuselyMar 8, 2025
We appreciate you taking the time to research before making a decision, and we’d like to clarify a few things to ensure transparency.
Patients have full control over their prescriptions and can cancel anytime in just three simple steps. These instructions are clearly outlined in:
✔️ Our refill reminder emails (sent 5 days before each scheduled refill)
✔️ Your Musely account under "My Treatments"
✔️ Our Help Center article: How can I cancel Auto-Refill?
We value all patient feedback to continue improving our services. If you ever have any questions, we’re happy to assist—please feel free to reach out at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support.
We hope this helps clarify, and we appreciate your time!
KL
Kristen Lindberg S.
bad reaction. no response.
The estriol cream made my breasts tender and did nothing for my skin. On top of that there is no way there is two months worth of product in that bottle. And for the price?!?! I contacted the company to complain and ask for a return/refund but got no help and just got a notice for my refill which reminded me to follow up and now I can't even connect with a human. So scammy and terrible customer service. I will be reporting to BBB. They say they have a 60 day return policy but no once responds or cares.
Response from MuselyMar 8, 2025
Thank you for taking the time to share your experience. We sincerely apologize for any frustration you’ve encountered and want to clarify a few things to ensure transparency!
Our 60-Day Result Guarantee offers a full medication cost refund for patients who complete their eNurse check-ups and don’t see results within 60 days. Additionally, if you experienced an allergic or adverse reaction, we’re always happy to assist with a refund after reviewing your correspondence with your doctor!
Each bottle of The Aging Repair Cream is freshly compounded and formulated to last approximately two months when used as directed. The dosage and quantity are carefully determined by our Board-Certified Dermatologists, Chief Medical Officers, and Pharmacists to provide optimal treatment.
We’d love the opportunity to assist you further to ensure your questions and concerns have been fully and effectively addressed. Please reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we’ll be happy to look into this for you right away. We respond to 100% of emails and voicemails received and we will be happy to help you as soon as possible.
We appreciate your time and look forward to resolving your concerns!
NW
Nathaniel W.
No Black Providers in NYS in 2025?
I’ve had a frustrating experience with Musely, and I’d like to share my concerns to help others make informed decisions.
First and foremost, I was disheartened to learn that Musely does not have any Black or African-American providers in New York City—or even in the entire state of New York. In 2025, this lack of representation feels like an intentional choice rather than an oversight. As an African-American man, I was seeking a provider who could understand the specific nuances of my skin concerns, but this option simply does not exist within their network.
Beyond this, my experience with their consultation process was underwhelming and dismissive. I inquired about a prescription for a hyperpigmentation treatment that is widely advertised at Musely right now. I had already done extensive research on the medication, including its potential side effects, which I deemed nominal and manageable. However, when the doctor decided not to prescribe it (which fully is their right), I was left upset by their lack of engagement. Instead of providing a meaningful explanation of their medical rationale, the doctor simply said, “It comes with side effects,” and showed no interest in discussing my concerns further. This is a common experience with black patients in medical environments, regrettably.
This dismissive interaction prompted me to ask if Musely had any African-American providers who might better understand my specific dermatological needs or simply interested and willing to educate me on their medical rationale. To my surprise, I was informed that they have none in my state. This lack of diversity, especially in a place as diverse as New York City, highlights deeper issues within their service model.
On top of everything, I’ve found it nearly impossible to delete or cancel my account. The instructions provided in the app and online are incorrect, which feels like a deliberate attempt to make cancellation difficult. This is unacceptable and adds to my frustration with the service.
Overall, my experience with Musely has been deeply disappointing. The lack of inclusivity, the dismissive consultations, and the poor customer support are not what I expected from a company in 2025. But not all is lost!
Luckily, I was able to find a dermatologist outside of Musely who was very enthusiastic and interested in consulting with me properly. They provided a thorough explanation of their medical rationale and took my specific skin concerns seriously. This experience was a reminder of what good dermatological care should feel like.
Hope this helps.
Response from MuselyMar 4, 2025
We sincerely appreciate you sharing your experience, and we’re truly sorry to hear that you were left feeling disappointed with your consultation and overall experience with Musely. Our goal is to provide every patient with access to high-quality dermatological care, and we regret that we did not meet your expectations!
Regarding Provider Diversity:
We want to clarify that Musely does not discriminate in any way—we are proud to have a diverse team of doctors, agents, and executives of color who are dedicated to providing exceptional care and support. While we do not currently have any African American dermatologists licensed to practice in New York, this is in no way a reflection of any choice made on our part. Our network consists of Board-Certified Dermatologists across multiple states, and we continuously work to expand our provider team based on licensing availability and state regulations. If you’d like to view our full list of diverse dermatologists, you can do so here: https://www.musely.com/doctors.
Regarding Your Consultation Experience:
While our dermatologists make treatment recommendations based on medical history, safety considerations, and professional expertise, we understand how important it is for patients to feel heard and informed. If you have concerns or would like to discuss your case further, we would be happy to facilitate that conversation with your doctor!
Regarding Account Cancellation:
We apologize for any difficulty you encountered while attempting to cancel your account. To clarify, patients have full control over their accounts and orders, and our support team is always available to assist with cancellation requests as well! By searching "cancel" within your account, you are provided with step by step instructions on how to cancel unshipped prescription orders as well as Auto-Refill right away.
However, if you need any assistance at all, please reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we will ensure that your request is processed as soon as possible!
We sincerely regret that your experience with Musely did not meet your expectations, and we appreciate you taking the time to share your perspective. Your feedback is incredibly valuable as we continuously work to improve our service. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Wishing you the best on your skincare journey and we look forward to having the opportunity to turn your experience around!
