MuselyReviews of musely.com

Response from MuselyMar 20, 2025

We’re very sorry to hear about your experience and want to assure you that Musely is not a scam in any capacity. We are a telemedicine platform that provides personalized prescription treatments from board-certified dermatologists, and we are committed to full transparency and patient satisfaction. We make it easy to cancel Auto-Refill at any time through your account settings, and we also send a refill reminder email five days before your next scheduled refill so that you have time to make any necessary changes. If you had any difficulty canceling, we sincerely apologize for the inconvenience and would be happy to assist you directly! If you still need help, please reach out to our Support Team here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We are more than happy to ensure this is resolved for you!

Response from MuselyMar 20, 2025

We sincerely apologize for any frustration caused by this mix-up and appreciate your patience while we worked to resolve it. Our records show that your issue has been fully resolved and that we have provided a refund as requested. We truly value your feedback and your experience with Musely, and we kindly ask that you update your review to reflect the resolution. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!

Response from MuselyMar 20, 2025

We’re sorry to hear about your experience and appreciate the opportunity to clarify. Our team responds to 100% of emails, messages, and voicemails received, and we currently do not have response times lasting 9+ days. For this reason, we kindly ask that you check your spam folder in case our replies were filtered there. Our Customer Support Team is available via phone, livechat, and email, at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We are continuously working to improve our support accessibility and appreciate your patience! We sincerely value you as a patient, and if there is anything else we can do to assist you, please don’t hesitate to reach out.

Response from MuselyMar 20, 2025

We appreciate your feedback and the opportunity to clarify how our patient reviews work. We want to assure you that we do not recycle reviews in any capacity—all before-and-after photos are shared by real patients in our community who have documented their experiences with Musely treatments. Our patient community forum allows individuals to engage with posts, and similarly to other public forums, the most interacted-with posts appear at the top. However, you can filter reviews from newest to oldest (or vice versa) if you’d like to see the most recent reviews. We’re sorry to hear that The Spot Cream didn’t meet your expectations and understand that results can vary from person to person. If you have any concerns or need guidance on your treatment, we encourage you to reach out to your designated doctor for personalized support. Additionally, we would be more than happy to help cover the cost of your next refill and/or treatment! We want you to find a treatment you love, that produces the results you want and we are here to help however we can! Our team is always here to assist, and we truly value your experience!

Response from MuselyMar 20, 2025

We’re so sorry for any initial frustration you experienced and thank you so much for allowing us the opportunity to make this right! Our records confirm that your order was successfully canceled and a full refund was issued per your request. We truly value transparency and patient satisfaction, and we kindly ask that you update your review to reflect the resolution provided. If you need any further assistance, please don’t hesitate to reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Thank you!

Response from MuselyMar 20, 2025

We sincerely apologize for any difficulties you experienced in reaching us, and we truly appreciate your feedback. While we’re glad to hear that our team was able to assist and issue a refund, we regret that your experience did not meet the high standard of service we strive to provide. For future reference, our Customer Support Team is available via email, live chat, and phone at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We are continuously working to improve our support accessibility and appreciate your patience. We sincerely value you as a patient, and if there is anything else we can do to assist you, please don’t hesitate to reach out!

Response from MuselyMar 20, 2025

We sincerely apologize for any frustration you experienced while reaching out to us. We strive to provide timely and responsive support to all of our patients, and we’re glad to see that our team was able to assist you and issue a refund! For future reference, our Customer Support Team is available via email and live chat at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We can assure you that we respond to 100% of emails and messages received and are committed to ensuring every patient gets the support they need. While we regret that your experience was not what we strive for, we truly appreciate your feedback and wish you the best on your skincare journey!

Response from MuselyMar 20, 2025

We sincerely apologize for any difficulties you’ve encountered, and we want to ensure this is fully resolved for you. Musely is a legitimate telemedicine platform, and our team is dedicated to providing high-quality prescription treatments and support to all of our patients. If you have not received your order, please reach out to us immediately at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we will be happy to assist you. Our Customer Support Team is available via email, live chat, and phone, and we are committed to providing timely assistance and ensuring you receive your order! We truly value your experience and would love the opportunity to make this right!