MuselyReviews of musely.com

Response from MuselyAug 3, 2025

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you haven’t seen the results you were hoping for, and we completely understand how frustrating and disappointing that must feel! At Musely, our 60-Day Result Guarantee is available for patients who complete their eNurse Check-Ups, and full medication cost refunds of initial orders are always provided when the guarantee’s terms are met. We’d love the chance to review your account and see how we can make this right for you. Please reach out to our Support Team here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support with your full name and account email address so we can investigate your orders and explore refund eligibility. We’re committed to helping you find a treatment plan you love and that delivers the results you’re looking for!

Response from MuselyAug 2, 2025

We're sorry to hear you're not satisfied with your experience! Your designated doctor can be reached through the Musely website or mobile app. eNurse, which is a check-up program, is only accessible through the app. You can contact Musely Support if technical difficulties are experienced so they can look into this further.

Response from MuselyAug 2, 2025

We're sorry to hear you're not happy with your experience! Patients can request Prescription Changes at any time, which will allow you to request a stronger formula. We recommend contacting Musely Support in regards to this.

Response from MuselyAug 2, 2025

We're sorry to hear you weren't satisfied with your medications! We recommend contacting Musely Support to discuss possible solutions.

Response from MuselyAug 2, 2025

We're sorry to hear you weren't happy with your experience! The Spot Peel includes 15mL of medication. As our treatments are prescription medications, only a small amount is required to be effective. We recommend contacting Musely Support to further discuss.

Response from MuselyAug 1, 2025

We are so sorry to hear that you have not yet achieved your desired results and that your treatment did not last as long as expected! Please kindly note that each treatment is formulated to last 2–3 months, depending on the specific prescription, when used exactly as directed by your designated doctor. The medication is extremely potent, so only a small amount is needed for it to be effective! We encourage you to consult with your designated doctor through your account for personalized recommendations to help you achieve your goals. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so that we can review your account and assist you further. We truly appreciate the opportunity to help make this right!

Response from MuselyAug 1, 2025

We are so sorry to hear that you have not yet achieved your desired results with your treatment and that our communication has not met your expectations! Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much, and we look forward to having the opportunity to assist you further!

Response from MuselyAug 1, 2025

Thank you for taking the time to share your feedback! We’re truly sorry to hear about your recent experience and understand how frustrating this must have been for you. We’d like to clarify that all refill orders are processed according to the schedule you set when your prescription was first approved, and a reminder email is sent 5 days prior to shipment to allow time for adjustments or cancellations. We understand you mentioned not receiving this notification, and we will be happy to investigate this further for you! Unfortunately, we’re unable to locate your account or order details based on the limited information provided through this platform, which means we can’t review or process your request here. So we can look into this right away, please contact our team directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Once we have this information, we’ll be happy to investigate further and work toward a resolution that you are satisfied with! We truly value your patience and hope to hear from you soon so we can make this right!