MuselyReviews of musely.com

Response from MuselyAug 15, 2025

Thank you for sharing your experience, Mary! We’re very sorry to hear about the discoloration you’re seeing and we take concerns like this seriously! Please stop using the product for now and message your designated dermatologist with photos so they can assess what’s going on and advise next steps. In parallel, we’d like to review your account, timelines, and treatment details and work toward a resolution. Please reach us here so we can begin right away: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We want you to feel heard, supported, and taken care of and we are here for you every step of the way!

Response from MuselyAug 15, 2025

Thank you for sharing this, and we’re wishing you strength during your treatment-- we’re thinking of you! To clarify the support we’ve already provided on your account: - We canceled the pending refill as soon as you contacted us and initiated a medication cost refund. - We turned off Auto-Refill so no future shipments would process. - At your request, we permanently deleted your Musely account. - No new orders were placed after your cancellation, and there are no active subscriptions remaining. If you’d like written confirmation of any of the above or help reviewing your statements, we’re here for you: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Please focus on your health—we’ll handle the logistics and support you however we can!

Response from MuselyAug 14, 2025

Thank you for taking the time to share your feedback! We’re truly sorry to hear you feel let down by your treatment experience. We completely understand how frustrating it can be when results don’t meet your expectations. The guarantee includes completing 2-3 minute eNurse Check-Ups to track your progress, advise regarding any potential side effects, and relay you to your designated doctor, as needed if you are not seeing your desired results during treatment. This is because each patient's skin is different, which means that adjustments may be needed to see and maintain long term results. This is gone over during the ordering/Online Doctor Visit process and does require the patient's consent to place their order. We recognize that this was not clear to you and we sincerely apologize for that. We’d love the chance to make this right for you. If you’re open to it, our team can work with your doctor to explore other options and help cover the cost of finding a formula you feel confident in. You can reach us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Thank you again and we look forward to having the opportunity to assist you further!

Response from MuselyAug 14, 2025

Thank you for taking the time to share your feedback! We’re sorry your experience with our 60-Day Result Guarantee left you feeling frustrated. Our goal is always to help patients see real results, not to create unnecessary obstacles. The guarantee includes completing 2-3 minute eNurse Check-Ups to track your progress, advise regarding any potential side effects, and relay you to your designated doctor, as needed if you are not seeing your desired results during treatment. We appreciate your feedback and will review how we can make this process clearer for future patients. In the meantime, we'd love to revisit your case to see if there’s a way to get you back on track with a treatment plan that works better for you and help to cover the cost! Please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can help directly. We appreciate your time and patience and we look forward to having the opportunity to assist you further!

Response from MuselyAug 18, 2025

Thank you for taking the time to share your feedback, Christi—we understand how concerning this feels and we want to address it right away! We’ve sent a “Request for Information” through Trustpilot, but because contact details are censored on the platform we’re unable to locate your account to follow up directly. We haven’t received a response from you to that request yet. To move this forward quickly, please reply to our Trustpilot request or email us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Once we have those details, we’ll immediately escalate to our partner pharmacy’s quality review team and work toward a prompt resolution. We’re here to help and take concerns like this very seriously. Thank you for giving us the chance to make this right!

Response from MuselyAug 12, 2025

Thank you for taking the time to share your feedback with us. We truly value hearing from our patients, and I’m sorry to hear that the quantity did not meet your expectations! The Body Cream is a highly potent prescription treatment, so only a small amount is needed for it to be effective. The exact quantity of medication is always clearly printed on your prescription label, and the treatment is designed to last the intended duration when used as directed by your doctor. We’d be happy to review your treatment plan with you to ensure the usage guidance is clear and to discuss any adjustments that could help you reach your goals. Our Support team is always here to help at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Your feedback is important to us, and we’re committed to making sure you feel confident and supported throughout your treatment journey!

Response from MuselyAug 12, 2025

We’re sorry to hear you didn’t see results with The Red Rescue and we can completely understand your disappointment! Please kindly note that everyone’s skin responds differently, and sometimes adjustments or alternative formulas are needed to achieve the desired outcome. We recommend following up with your designated doctor so they can review your progress and provide personalized guidance on next steps! Please reach out to our team at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #trustpilot so we can work with your doctor if needed and explore options to help you find a treatment that works best for you!

Response from MuselyAug 12, 2025

We’re sorry to hear you haven’t seen the results you were hoping for so far! Please kindly note that everyone’s skin responds differently, and in some cases, adjustments to the treatment plan are needed to achieve the best results. We recommend following up with your designated doctor so they can review your progress, provide personalized medical guidance, and determine if an alternative formula or dosage adjustment may help! Please reach out to Musely Support at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #trustpilot so we can review your case, work with your doctor if needed, and explore options to help you see the best possible results. Your satisfaction is very important to us, and we’d like the chance to make this right!