MuselyReviews of musely.com

Response from MuselyAug 28, 2025

Thank you for taking the time to share your feedback! If you’re not seeing visible progress at ~2 months, a clinician review can help—often a tweak to strength, ingredients, or cadence makes the difference. We would also love to cover the cost of your next treatment to help you find a treatment that you love, that produces the results you want! Please reach us here and we’ll be happy to help: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 .

Response from MuselyAug 26, 2025

Thanks for taking the time to share your feedback—we’re sorry our treatments didn’t deliver results, that you noticed darkening with The Private/Body Creams, and that The KP pump was frustrating. We’d love to help: your prescribing dermatologist can review your routine and adjust strength/ingredients or cadence, and we can assist with a replacement of The KP Cream. Please reach out via Musely Support so we can pull up your account and make this right: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 Thank you so much and we look forward to hearing from you!

Response from MuselyAug 18, 2025

Thank you for sharing your experience—we’re sorry this felt frustrating! The $20 exam fee covers a board-certified dermatologist’s clinical review of your questionnaire, photos, and medical history to determine candidacy. Some conditions can’t be fully auto-screened; a clinician has to make the call. A short message doesn’t mean a cursory review—it reflects the outcome of that evaluation. We also don’t use AI to make prescribing decisions. That said, we want to make this right! Because Trustpilot censors contact info, please reach us here so we can locate your account and help right away: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 We appreciate you giving us the chance to take another look and support you with clear next steps!

Response from MuselyAug 18, 2025

Thank you for sharing your feedback!. I’m truly sorry for the frustration you’ve had with cancellation and with your rosacea flare—neither experience is what we want for you! You can cancel Auto-Refill anytime in My Treatments → Manage Treatment → Cancel All Future Refills (web or app), and if you prefer, our team can do it for you right away. Regarding your skin reaction, please pause use and message your designated dermatologist so they can review your photos, routine, and triggers and advise on adjustments or an alternative! Because Trustpilot masks contact details, we can’t locate your account from this review. If you share your order email and any screenshots via our Help Center, we’ll verify your cancellation status, confirm any charges, and make sure everything is squared away: https://support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We appreciate the chance to turn this around and support you properly!

Response from MuselyAug 18, 2025

Thank you for taking the time to share your feedback! I’m sorry for the stress around Auto-Refill and that you didn’t see the results you hoped for. Please kindly note that patients have full control to pause, move, or cancel refills in My Treatments → Manage Treatment → Cancel All Future Refills, and our team can handle it for you if you’d rather not do it yourself. If a formula isn’t meeting your goals, your designated dermatologist can review your progress and recommend a different strength or approach—often that’s all it takes to get you on the right track! We’d like to look into your cancellation attempts and any charges you’re concerned about, but Trustpilot hides contact details. Please reach us with your order email/number here so we can investigate and confirm everything for you: https://support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We’re committed to making this right and appreciate the opportunity to help!

Response from MuselyAug 15, 2025

Thank you for sharing your feedback! We’re sorry to hear the results didn’t meet your expectations this time. Because everyone’s skin can respond differently from fill to fill, a quick check-in with your designated dermatologist can help determine whether a small adjustment (formula, strength, or routine) would get you back on track. Please also keep up with your eNurse Check-Ups for guided tips along the way. If you’d like us to review your treatment history and help coordinate next steps, reach out anytime: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We’re here for you and want to help you feel confident in your treatment plan!

Response from MuselyAug 15, 2025

Thank you for taking the time to share your feedback! We’re sorry for the frustration. Dosage and application can vary based on your dermatologist’s instructions, which can affect how long a bottle lasts. We’d love to review your routine, confirm the prescribed usage, and help you choose a refill cadence that feels right for you. If needed, we can also discuss goodwill Rewards to help with the cost of your next refill or a different treatment! Please contact us so we can take a closer look together: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We appreciate your patience and want to turn this around for you!

Response from MuselyAug 15, 2025

Thank you for letting us know, Ellen! We’re truly sorry you experienced a reaction. Please pause use and message your designated dermatologist right away so they can review your symptoms and advise on next steps or an alternative formula. Once you’ve messaged your doctor, we’ll support whatever they recommend and explore options on our side as well. If you need help navigating any of this, we’re ready to assist: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We’re here to make this as easy and stress-free as possible!