MuselyReviews of musely.com

Response from MuselyOct 3, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyAug 17, 2026

Thank you for your feedback, and we’re sorry to hear about the confusion regarding your Auto-Refill subscription! Our system is designed to allow our patients to select their ordering option for either Auto-Refill or a one-time treatment. Selecting Auto-Refill schedules the pharmacy to charge, freshly compound, and ship your medication every 2-3 months, depending on your treatment. However, this is in no way binding, as Auto-Refill can be canceled, paused, or adjusted at any time within your account! Our system is also designed to send reminders 5 days before every scheduled refill to give patients time to modify their orders. If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help! :)

Response from MuselyAug 10, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyAug 10, 2026

Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyJul 20, 2026

Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. Please kindly note that many hair and skin conditions often require consistent, ongoing treatment. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselyJul 11, 2026

Thank you for sharing your feedback! We are so sorry to hear that you are experiencing issues dispensing your treatment, and we completely understand how frustrating this can be. In many cases, the pump may just need to be primed by pressing it several times to get the product flowing. If you have already tried this and are still experiencing issues, we would be more than happy to assist further. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. If possible, including a photo or short video of the issue can help us resolve this more quickly for you. We look forward to having the opportunity to assist you further and we thank you for your patience.

Response from MuselyJul 9, 2026

Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction. Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyJul 6, 2026

We're sorry to hear about your checkout experience and understand how frustrating it must have been to receive a payment notification after seeing a failed transaction message. We also appreciate you sharing your feedback about separate charges and emails for multiple products. Your comments are valuable, and we'll be sure to share them with the appropriate team as we continue working to improve the ordering experience. If there's anything that still needs to be resolved with your order or refund, please reply to your existing support ticket so our team can take another look and assist you further. Thank you for taking the time to share your feedback.