Tanya E.
Saw this company on YouTube
This is an updated review- let me first say the customer service of this company is EXCELLENT. I had a problem with my order, but it was resolved promptly. I can recommend to anyone ordering, first put the item you wish to purchase in your cart BEFORE the photos/survey. What happened with me is I did the survey and submitted it and the 'doctor' recommended a completely different product than what I wanted and what would've treated my chief complaint (face). If you put the item you want in your cart, check out and then submit photos/survey you will get approved for the product you want, so for that reason, 4 stars. It should be clear in the beginning of the process to check the item you wish to purchase not have it left up to someone else to decide. Recommendations are fine, but the customer should be able to 'approve' the recommendations beforehand.
Response from MuselyDec 5, 2024
Thank you for sharing your experience! We’re so sorry to hear about the confusion with your treatment and want to reassure you that Musely is not a scam in any capacity. We are here to provide clarification and ensure you receive the care and treatment you’re looking for. When ordering with Musely: Patients select their own treatments during the ordering process. Our doctors cannot prescribe medications that you did not specifically order, fill out the personalized medical questionnaire for, upload photos for, and authorize payment for. The system is designed to ensure you receive treatments tailored to the areas of concern you’ve identified. If there was an error during the ordering process, we’d be happy to assist. Please reach out to us via support.musely.com/requests/new and include #trustpilot in your message. As a professional courtesy, we’d also be happy to help cover the cost of the treatment you are looking for and assist you in placing that order! We’re here to help and appreciate the opportunity to make things right for you!