Dark S.
Waiting for Results
I need to give it more time, but a month and a half in, I am seeing no improvement from using the spot cream. Customer service never responds to messages like when I messaged them in the app about the pump not working, but there is a very active community of users who’ve helped out with questions like that.
Response from MuselyOct 6, 2023
Thank you so much for taking the time to share your feedback and I am so sorry to hear that your experience has fallen short of your expectations thus far! Please note that our Customer Support Team responds to 100% of all emails, voicemails, & Livechat initiations that we receive. If you reached out on the Musely App and did not receive a response, we kindly ask that you follow up via support.musely.com/hc/en-us/requests/new and an agent will be happy to assist you as soon as possible! Please also note that results can take 6-8 weeks, so please don’t get discouraged! Please make sure to complete your scheduled eNurse checkups, as completion of this program qualifies you for The 60-Day Result Guarantee! Additionally, we recommend reaching out to your designated doctor for any and all treatment related questions and concerns you may have to receive their personalized medical guidance. If you need instructions on how to contact your designated doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to to further assist you in reaching your skincare goals!