MuselyReviews of musely.com

Response from MuselyNov 24, 2025

Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the scent of your treatment. Please rest assured that slight variations in scent or color are common with freshly compounded medications and do not impact efficacy. At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!

Response from MuselyNov 24, 2025

Thank you for taking the time to share your feedback Courtney! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be. Please rest assured that our Support Team is here to assist you. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!

Response from MuselyNov 24, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Additionally, we apologize for the frustrations regarding the Consultation Period Extension Fee, this fee helps to compensate your designated doctor for their time and expertise. At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!

Response from MuselyNov 20, 2025

Hi Richard, we’re truly sorry to hear that your experience didn’t meet your expectations. We’d really appreciate the opportunity to understand what went wrong and how we can make things right. One of our agents will be reaching out to you at your email shortly to learn more about what left you disappointed. Your feedback is incredibly important to us, and we’re here to help in any way we can.

Response from MuselyNov 20, 2025

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been. As we don’t have access to your account information through this platform, the best way for our team to assist you directly is by contacting Musely Support at support.musely.com/hc/en-us/requests/new?ticket_form_id=83545. Once your request is received, one of our specialists will personally review your case and ensure everything is resolved to your satisfaction. We truly appreciate you bringing this to our attention and would love the opportunity to make things right!

Response from MuselyNov 19, 2025

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been. As we don’t have access to your account information through this platform, the best way for our team to assist you directly is by contacting Musely Support at support.musely.com/hc/en-us/requests/new?ticket_form_id=83545. Once your request is received, one of our specialists will personally review your case and ensure everything is resolved to your satisfaction. We truly appreciate you bringing this to our attention and would love the opportunity to make things right!

Response from MuselyNov 19, 2025

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been. As we don’t have access to your account information through this platform, the best way for our team to assist you directly is by contacting Musely Support at support.musely.com/hc/en-us/requests/new?ticket_form_id=83545. Once your request is received, one of our specialists will personally review your case and ensure everything is resolved to your satisfaction. We truly appreciate you bringing this to our attention and would love the opportunity to make things right!

Response from MuselyNov 14, 2025

Thank you for taking the time to share your feedback! We are sincerely sorry to hear that, and we completely understand how frustrating this can be. Please rest assured that our Support Team is here to assist you. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!