MuselyReviews of musely.com

Response from MuselyOct 10, 2023

Thank you so much for taking the time to provide your feedback! We are so sorry for any inconvenience or misunderstanding regarding your prescription order and we would love the opportunity to provide clarification with this. Patients are certainly able to modify their over the counter ordering option(s) anytime prior to their order(s) being placed. Once an order has been placed and the prescription portion has been approved by their designated doctor, the order is immediately sent to our pharmacy for fulfillment in the aim to ensure the order is shipped as soon as possible. If the patient changes their mind, they are able to easily cancel the order within their Musely account prior to shipment. Alternatively, Musely Support is here and happy to assist with facilitating this and providing instructions on how to make the requested changes if we are contacted prior to shipment. Again, we are so sorry that the ordering process fell short of your expectations and we would love the change to make it right! Please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be more than happy to assist you as soon as possible!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback and concerns! Please note that you are able to access your "My Treatments" Page via the Musely App or our website: Musely.com to easily manage your prescription refill schedule! If you are experiencing any difficulties with either of these platforms, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be more than happy to assist you right away! We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us. We can be reached by email, live chat, phone and/or social media. Thank you again for your time and patience and we look forward to hearing from you to further assist you!

Response from MuselyOct 6, 2023

Thank you so much for taking the time to share your feedback! We are sorry to hear about any confusion regarding your treatment plan and would love the opportunity to provide clarification with this. The reason our patient’s treatment plans include refills of The Spot Cream HQ Free+ is because our Board-Certified Dermatologists require taking a break from the Hydroquinone after several months of use. At Musely, our top priority is providing all of our patients with safe and effective treatment plans that help to achieve their skin and hair care goals! This does require taking precautions in balancing the ingredients that are freshly compounded into prescription formulas to allow our patients the ability to continue treatment productively to prevent any interruptions in treatment. If you would like to further discuss this, we kindly ask that you reach out to your designated doctor. If you need instructions on how to contact your doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you with your skincare journey!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your Musely experience! We are so sorry to hear that our new formula of The Hair Solution has not met your expectations and for any confusion experienced regarding this change. With the extraordinary care we take in developing, testing, and regulating our prescription medications, we continue to strive for providing our patients with the most potent, effective, and reliable treatments to achieve their desired skin and hair care goals! With that being said, our team of Board-Certified Dermatologists came to the decision to change The Hair Solution formula to replace Finasteride with Dutasteride. Both Dutasteride & Finasteride are inhibitors of the enzyme 5-alpha-reductase, which inhibits the conversion of testosterone to dihydrotestosterone/DHT (also known as "the hair loss hormone"). Dutasteride blocks 90%+ of DHT vs Finasteride, which only blocks 70% of DHT. Dutasteride also inhibits both type I and type II 5-alpha-reductase, while Finasteride inhibits only the type II enzyme. For these reasons and in alignment with our clinical research and trials, The Hair Solution formula has been changed to a stronger prescription that has yielded faster and more noticeable results for the majority of our patients. However, we are so sorry that this was not your experience and would love the opportunity to make it right! Please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be happy to help with covering the cost of finding a treatment that you love and produce the results you want! Again, we thank you so much for your time, patience, and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are happy to hear that you are satisfied with your treatment and we are so sorry that your scheduled prescription refill was shipped to your previous address. Please note that the instructions to change your shipping address are detailed on our website’s Help Center when you search “change address”. However, we are more than happy to assist with making this change on your behalf prior to your scheduled refill date! We would love to have the opportunity to make this right and ensure that you receive your treatment at a discounted price. For assistance with this, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you in your skincare journey!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We sincerely apologize for any confusion regarding our Doctor Visit Fees and that you are not quite seeing your desired results thus far. We understand how frustrating and disappointing this is and we are here and happy to help! To clarify, every prescription comes included with a 60-Day Consultation Period with your doctor, allowing you to reach out to your doctor anytime with any treatment related questions or concerns you may have for your first 60 days of treatment. Once your Consultation Period is over, you have the option to ask any urgent questions free of charge or Extend your Consultation Period for an additional 60 days for a $10 fee. This legally required fee accounts for your doctor’s time and expertise for a full and additional 60 days of treatment. Please keep in mind that this is a very small fraction of what it would cost to see a dermatologist in person and encompasses two whole months of medical support and guidance! With that being said and to address your progress and results thus far, we kindly ask that you reach out to your designated doctor. If you need instructions on how to contact your doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to help you achieve your desired results!

Response from MuselyOct 6, 2023

Thank you so much for taking the time to share your Musely experience thus far! We are so sorry to hear that you have not seen your desired results with your treatment thus far and we know how frustrating that can be! Please note that unfortunately, some skin conditions do take longer to treat. The good news is that your designated doctor is here and happy to achieve and maintain your skincare goals! To personally address this, we kindly ask that you reach out to your designated doctor for medical recommendations in order to allow them to provide 1:1 medical guidance! If you need instructions on how to contact your designated doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to help you achieve your desired results!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your Musely experience! We are so sorry to hear that you have experienced difficulties on our website and for any confusion regarding your prescription’s Auto-Refill schedule. Please note that there are two ordering options at checkout: Auto-Refill or a One-Time Treatment. When patients select Auto-Refill, their refills are charged, freshly compounded, and shipped from the pharmacy every other month or according to their refill date preferences (that can be easily managed within their accounts). As a kind reminder, Musely sends every patient a “refill reminder” email 5 days prior to every scheduled refill, allowing time for patients to delay or cancel the refill, as needed. Treatment plans remain the same as when they were initially prescribed and are gone over in detail when approved by the designated doctor. If a patient would like to change their treatment plan, a $10 Doctor Fee is legally required in order for the doctor to reassess whether or not an entirely new treatment plan is safe and suitable for a patient’s needs and areas of concern. However, we would love the opportunity to meet your expectations with our services and care. With that being said, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and a representative will be happy to assist with providing a discount on your next prescription refill. Thank you again for your time and consideration and we look forward to hearing from you!