MuselyReviews of musely.com

Response from MuselyJan 5, 2026

We appreciate your feedback and time. We are sorry the ads are excessive. At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!

Response from MuselyDec 31, 2025

Thank you for sharing your concerns! Please kindly note that the available formulas on our website are the only ones that can be prescribed. If the medication you requested does not already include tretinoin in one available formula, this cannot be added. However, you can add one of our medications with tretinoin in addition to your request! You can also consult your designated doctor to discuss the prescribed treatment plan, or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyDec 30, 2025

Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the bottle pump of your treatment! For further clarification or support, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyDec 16, 2025

Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your treatment, and we completely understand how frustrating this can be. We understand wanting to begin your treatment right away! Please rest assured that our Support Team is here to assist you. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Please note that we will also be reaching out to you through the email you provided on your review: [email protected]. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!

Response from MuselyDec 16, 2025

Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. It may be that your Auto-Refill for your treatment is still active and therefore you are receiving refills. Our Support Team can assist with this. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. We have also sent you a request for your information so that we can contact you personally. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyDec 10, 2025

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been! At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!

Response from MuselyDec 8, 2025

Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! Your Musely invoices are available to print or save via desktop within your account. To obtain copies of your invoices, please follow the instructions provided below: On the Musely website go to the My Account page: Click Order History Select the relevant order Click Print Invoice You can find the receipt and details for an order on the Musely app, however the invoice can only be printed or saved from the desktop website. On the Musely app Home tab, select My Treatments. Then tap Order History (top right). You can choose an order or filter by treatment from the drop down menu. Please reach out to our Support Team again at musely.com/gethelp for any further assistance. We thank you for your understanding and patience.

Response from MuselyDec 3, 2025

Thank you for sharing this feedback, and I’m truly sorry to hear about your experience with The Hair Solution — that’s never the experience we want any of our patients to have. We completely understand how frustrating it would be to receive a product that feels greasy, leaks, or causes any concern! Because your contact information is censored on this platform, we’re not able to reach out to you directly. However, we have requested your details through Trustpilot and are committed to helping resolve this as soon as possible. In the meantime, please feel free to contact us directly here so we can assist you right away: support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 We’re here to help make this right and look forward to supporting you soon!