MuselyReviews of musely.com

Response from MuselyAug 27, 2024

We’re sorry to hear about the issues with your treatment's consistency that you’ve experienced. We understand these things can be challenging, and we want to ensure you get the most out of your treatment! Kindly note that greasiness can be common when applying this medication to your scalp or hair itself. To help this, we recommend using a mild shampoo like Nizoral or Head & Shoulders, avoiding hair gels and excessive heat, and reducing medication use if needed. If this persists, please reach out to your designated doctor for further guidance and recommendations! We truly value your commitment to your treatment and want to support you. To help cover the cost of the treatment you love and that provides the results you’re looking for, we’d be happy to discuss options with you. Please contact us directly via [email protected] and reference #TrustPilot, so we can work together to find a solution that meets your needs! Thank you for your patience and understanding. We’re here to help and ensure you have a positive experience with your treatment!

Response from MuselyJul 30, 2024

Thank you for taking the time to express your concerns and allowing us the opportunity to resolve this issue! I sincerely apologize for any issues or inconvenience you have experienced and I can certainly understand your frustration. After reviewing your patient profile as well as your correspondence with our Customer Support Team, I see that you have not seen your desired results and there has been a misunderstanding regarding the terms and conditions of The 60-Day Result Guarantee to qualify you for a refund. We highly prioritize transparency with all patients, so we make our refund and return policies clear throughout treatment. The terms for the 60-Day Result Guarantee are detailed during The Online Doctor Visit process and again at checkout to make this information appropriately accessible. We completely respect your informed consent as a patient, so we require that each patient consent to the eNurse software at checkout to be able to place their order(s). Please see what was gone over and consented to at the bottom of this email for reference and verification. Kindly note that not all eNurse Check-Ups are required to be completed to be eligible for a refund. The eNurse software is important for tracking treatment and determining side effects. This is so that we have consistent records of your continued use and the potential ineffectiveness of the treatment, and we must standardize this across patients to make qualification for the guarantee fair. We sincerely value you as a patient and we want to ensure that all of your questions and concerns have been effectively addressed. Should you need anything else at all, please do not hesitate to follow back up with Musely Support!

Response from MuselyJun 18, 2024

Thank you for sharing your feedback! We sincerely apologize for any misunderstanding or delay with your prescription order! We have looked into this further for you and our records show that you have communicated with Musely Support and confirmed that you received your treatment! We certainly want to ensure that our services and products meet your expectations! For this reason, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and reference #Trustpilot and we will be more than happy to further assist you with helping cover the cost of your next refill or a different product that you love & produces the results you want!

Response from MuselyJun 7, 2024

Thank you for taking the time to share your feedback! Tretinoin is the main active ingredient in The Anti-Aging Cream, and it works by increasing the speed of your skin cell turnover to bring new skin to the surface! This can sometimes lead to what is known as a “purge period”. During this time, you may experience skin irritation and peeling that can last anywhere from 2-6 weeks. These side effects can be managed by easing slowly into the treatment, avoiding direct sunlight, and staying consistent with use. Please continue with eNurse check-ups to get support throughout your treatment journey. However, and if you have any treatment related questions or concerns or feel that your side effects do not align with what is expected, please follow up with your designated doctor right away. To further discuss this and to allow us to personally address your questions and concerns, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 10, 2023

Thank you so much for taking the time to share your feedback! We are sorry to hear about any confusion regarding your treatment plan and would love the opportunity to provide clarification with this. The reason our patient’s treatment plans include refills of The Spot Cream HQ Free+ is because our Board-Certified Dermatologists require taking a break from Hydroquinone after several months of use. This prescription is formulated to help maintain your results and we are very sorry if this was not your experience! At Musely, our top priority is providing all of our patients with safe and effective treatment plans that help to achieve their skin and hair care goals! This does require taking precautions in balancing the ingredients that are freshly compounded into prescription formulas to allow our patients the ability to continue treatment productively to prevent any interruptions in treatment. If you would like to further discuss this and request medical guidance regarding how to maintain your results, we kindly ask that you reach out to your designated doctor. If you need instructions on how to contact your doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you with your skincare journey!

Response from MuselyOct 10, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you are not yet seeing your desired results with your treatment quite yet and for any issues with contacting your doctor! Please note that results can commonly take up to 6-8 weeks, so please don’t get discouraged! Please make sure to complete your eNurse checkups, as completion of this program qualifies you for The 60-Day Result Guarantee! Your designated doctor aims to respond to every message within 24 hours of being received. If this has not been your experience, please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be happy to look into this further for you right away to ensure that there are no technical issues preventing your doctor from receiving and responding to your messages in a timely manner. Thank you again for your time, patience, and consideration and we look forward to further assisting you with achieving your skincare goals!

Response from MuselyOct 10, 2023

Thank you so much for taking the time to share your concerns! We are so sorry to hear that you have not yet seen your desired results and we understand how disappointing this can be! Please note that some conditions do take longer to treat and we are here and happy to help you find a skincare routine that you’ll love that produces the results you want! Please do not hesitate to reach out to your designated doctor to address your progress thus far and request their medical guidance and recommendations to accelerate your results with your treatment! If you need instructions on how to contact your doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you to achieve your skincare goals!

Response from MuselyOct 10, 2023

Thank you for taking the time to share your experience! We are happy to hear that you have been able to navigate through your FaceRx journey without requiring additional assistance. Our goal is to provide all of our patients with an exceptionally user-friendly, seamless, and effective patient experience. We offer an abundance of resources to help address all of our patients' questions and concerns before, during, and after treatment! However, please remember that although you may not have needed additional assistance yet, we are here and happy to help support you throughout your treatment! Should you have any questions at all, please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be more than happy to assist you as soon as possible!