Kathy D.
renewed confidence
I was able to avoid the waiting room at the dermatologist with a raging flare of rosacea. Having horrible acne-like lesions on your face in your 50's is seriously debilitating. My confidence, my ability to look people in the eye, was destroyed by my appearance. I sent photos to Musely and was prescribed a combination of topical treatments that have left my skin clear. It's been about 8 months and when I have a flare - which is exacerbated by seasonal allergies - it doesn't spread all over my face. I don't have anxiety about that anymore. A small flare is immediately cleared up. I don't have to worry about where it's going to spread to and how bad will it get and what scars will it leave. I think maybe being honest and transparent is the way to get the treatment that's right for you. To be fair, I haven't had to deal with customer service. I hope they fix that.
Response from MuselyJul 3, 2025
Thank you so much for sharing your experience — we’re truly grateful you took the time to write this. We’re so glad to hear how much relief and confidence your personalized treatment plan has brought you! We also appreciate your honesty about customer service — and want to reassure you that if you ever do need us, our Support Team is always here to help. You can reach us anytime at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support — we’re committed to making sure your experience stays smooth and supportive. Thank you again for trusting us with your skin journey!