MuselyReviews of musely.com

Response from MuselyApr 23, 2025

Thank you for taking the time to share your feedback. We’re so sorry to hear about your concerns and truly appreciate the opportunity to make this right! Each bottle of The Spot Cream is formulated to last approximately 60 days with consistent once-daily use, and we sincerely apologize if yours ran out sooner. While this is uncommon, we’d love to help! Please reach out to our team at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can issue you a free replacement or provide Rewards to cover your next refill! Regarding your doctor’s messages — we want to clarify that the information provided was accurate and is also available step by step on our website, in your account, and on the Musely App. However, we sincerely apologize for any misunderstanding or confusion this may have caused. Our goal is always to make sure you feel fully supported and confident in your treatment plan. We’re here to help and would love the chance to turn your experience around!

Response from MuselyMar 20, 2025

Thank you for sharing your experience! We're so glad to hear that The Spot Cream has worked well for you. We sincerely apologize for the unexpected delay with your most recent order. While most shipments arrive within a few days, occasional USPS delays can occur, and we understand how frustrating this can be! We want to ensure you receive your treatment as soon as possible. Please reach out to our Customer Support team at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we’d be happy to investigate your shipment further or assist in any way we can. We truly appreciate your patience and we look forward to ensuring you receive your treatment as soon as possible!

Response from MuselyFeb 27, 2025

We're so sorry to hear that you’re experiencing this reaction to The Spot Cream, and we want to ensure you feel fully supported in your treatment journey. It’s important to note that as dark spots fade, they may temporarily appear pink or red before evening out to match your natural skin tone. This is a normal part of the skin renewal process, but we always recommend following up with your designated Musely doctor to ensure your treatment is progressing as expected. We also want to clarify that Musely welcomes all patient reviews, regardless of rating, as transparency is a top priority for us. If you encountered an issue submitting your review, please reach out to our team, and we’d be happy to assist! Please don’t hesitate to follow up with your doctor for personalized guidance or reach out to our support team at support.musely.com/requests/new for further assistance. Your satisfaction is our priority, and we’re here to help!

Response from MuselyFeb 5, 2025

Thank you for sharing your experience with us. We’re truly sorry to hear about your health concerns and hope you’re doing well! Patient safety is our top priority, and we appreciate the opportunity to address your feedback. The Spot Pill contains Tranexamic Acid, which is prescribed to target hyperpigmentation in the oral dosages prescribed by our dermatologists. Unfortunately, like all prescription medications, it may carry risks, especially for individuals with specific medical conditions or those taking certain medications. This is why our board-certified dermatologists carefully review each patient’s medical history, including current medications like hormone replacement therapy, before prescribing treatment. We strongly encourage anyone experiencing unexpected side effects to discontinue use immediately and consult their healthcare provider. If you haven’t already, please reach out to your designated doctor through your Musely account to discuss your experience in detail! We are here to support you every step of the way. We truly value your feedback as it helps us support our patients with the utmost care. If there’s anything more we can do to assist, please don’t hesitate to reach out at support.musely.com/requests/new. Wishing you the best in your health and wellness and to have the opportunity to assist you further!

Response from MuselyJan 13, 2025

Thank you for your feedback, and we're sorry to hear about the delivery issue you've experienced! We are happy to hear that you are seeing your desired results with your treatments and we are here to help with your concerns. We understand how frustrating this can be. Please reach out to Musely Support directly via support.musely.com/requests/new, and we'll be happy to assist you! If there was a delivery issue with USPS and your prescription order was returned to our pharmacy, we guarantee we'll either replace the order(s) free of charge or issue the full medication amount(s) in Rewards right away. We appreciate your patience, and we're happy to help!

Response from MuselyJan 13, 2025

Thank you for sharing your experience with us! We're thrilled to hear that you've seen positive results with our products and are grateful that Musely has provided a convenient solution for your skincare and health support needs. We sincerely apologize for any frustration you've experienced regarding our response times and the delivery schedule. We take all feedback seriously, and we want to clarify that we’ve never had any record of the extended delays you've mentioned. While we strive to respond to all inquiries within one business day, during high-volume periods, response times can sometimes be delayed up to 72 hours. We do have automated responses in place to keep patients informed during these times, ensuring we're working hard to provide friendly, thorough, and accurate support as quickly as possible! We also want to assure you that patients are fully in control of managing their accounts and prescriptions. You are never obligated to receive or pay for products you're not ready for, and you can easily pause Auto-Refill and resume it when you're ready for your next order, with no additional/activation fees! To address any concerns regarding your current product inventory, we would be more than happy to cover the cost of your next refill. Please reach out to Musely Support directly via support.musely.com/requests/new and include "#Trustpilot" in your message, and we will gladly assist you! Thank you again for your valuable feedback, and we hope to make your experience even better moving forward!

Response from MuselySep 10, 2024

Thank you for sharing your feedback! We sincerely appreciate your loyalty and value the opportunity to address your concerns. Regarding Auto-Refill, we want to clarify that this is an optional feature that is exclusively selected by our patients. It is in no way binding, and you have the flexibility to reschedule, pause, or cancel your refills anytime directly within your account! At Musely, our mission has always been to provide high-quality care at a fraction of the cost of pharmaceutical drugs and in-person doctor visits. Additionally, our treatments continue to allow patients to save 10x more compared to traditional pharmaceutical options! We also offer great ways to save even more, like Musely Cashback (https://www.musely.com/cashback) and Musely Referrals (https://www.musely.com/referral)! Regarding the product's quantity, all ml values are clearly printed under "Quantity" on the prescription labels, and there have not been any significant changes in the amount of product provided. If you're having trouble dispensing the medication or have concerns about how long it is lasting, it’s possible that the pump needs to be primed. Please don't hesitate to reach out to Musely Support at [email protected] for assistance—we’re here to help! Thank you again for your feedback, and we’re always here to support you on your skincare journey! 9/11: Thank you for your response! Please reach out to Musely Support via the above email address provided, include #Trustpilot in your email and we will be happy to assist you with the cost of a replacement!

Response from MuselyAug 30, 2024

We’re genuinely sorry to hear about the issues you’ve experienced and appreciate your feedback. It’s important to us that every patient has a positive experience with our services and products. We understand your frustration with the app and the communication challenges you’ve faced. While the enurse feature includes AI to assist with basic inquiries, our customer support team is available to provide more personalized help. If you’ve encountered issues or have concerns, please reach out to us directly via email, live chat, or telephone so we can address them promptly. We regret to hear that The Spot Peel did not meet your expectations. Our goal is to offer effective treatments, and we’re sorry if this wasn’t the case for you. We would be happy to help cover the cost of finding a treatment that you love and that produces the results you’re hoping for. Please let us know how we can assist you in this process. Contact us at [email protected] or through our live chat and telephone options for any further assistance. We are committed to resolving your concerns and ensuring you receive the support you deserve. Thank you for sharing your experience, and we look forward to helping you achieve the results you’re looking for.