MuselyReviews of musely.com

Response from MuselySep 15, 2025

We appreciate your feedback. It's great to hear you're already seeing positive changes with The Spot Cream and The Neck Cream. Thank you for your feedback regarding the Doctor Visit Fee, we will relay the information to the appropriate team. If you need assistance with The Day Cream and The Cleanser shipping information, please do not hesitate to reach out to our Support Team. We thank you for being apart of the Musely community! :)

Response from MuselySep 7, 2025

Thank you for the kind words about Musely Support, and I’m sorry the amount and results didn’t meet your expectations! Product usage can vary by area size and frequency, and we’d love to review your routine and outcomes with your Musely dermatologist to see if a different strength, formula, or cadence would serve you better. If you’re within 60 days and completed your eNurse check-ups, you may also be eligible under our Results Guarantee for eligible treatments. Please message us, and we’ll take a closer look together and make this right!

Response from MuselySep 7, 2025

Thank you for sharing this, and I’m sorry for the frustration with the unexpected scheduled refill order—glad Support was able to issue credit! To further discuss your results, please message your Musely dermatologist; they can recommend a better-matched plan. We’re here to help you use your credit toward a treatment that fits your goals and to make the next steps simple!

Response from MuselySep 2, 2025

Fay, we’re thrilled The Spot Cream has worked so well for you—and we’re sorry your support experience felt limiting. While we primarily assist via secure online messaging and email to keep care timely and documented, we hear your feedback on phone access and we want to reassure you that we do offer phone support upon request. Please contact us so we can review your account and help right away: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselySep 2, 2025

Camila, thank you for the kind words—and for the thoughtful suggestion. Your regimen is personalized, and your doctor can absolutely help streamline or consolidate where appropriate/recommended. If you’d like us to coordinate a review of your plan and upcoming refills, please reach out here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselyAug 26, 2025

Thanks so much, Judy! We’re glad hydration and texture are improving—and you’re already seeing a little fading. Melasma often needs steady use (and daily SPF) over multiple cycles; if progress plateaus, your dermatologist can fine-tune strength/ingredients or cadence. If you’d like a personalized check-in or formula tweak, reach us here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselyAug 26, 2025

Claudia, thank you for the kind words! We love hearing you’re seeing progress across your treatments. If you want to speed results or target anything more precisely, your dermatologist can adjust your plan at any time—just drop us a note and we’ll coordinate: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

Response from MuselyAug 18, 2025

Thank you for sharing your experience! We’re thrilled to hear that you are seeing results with your facial wrinkles! For hair concerns, results can often take a bit longer (4-6 months) and sometimes benefit from a formula or routine adjustment. If you message your designated dermatologist, they can review your progress and suggest next steps tailored to you. We’re here for anything you need along the way!