MuselyReviews of musely.com

Response from MuselyAug 2, 2025

Thank you for your review! Our treatments are prescription-strength and often more affordable than similar options. We also provide Musely Cashback, which allows patients to receive Rewards for refill orders. 😊

Response from MuselyAug 2, 2025

We're sorry to hear you're not satisfied with the email assistance received! Musely Support is available via phone call if this is your preferred method. 😊

Response from MuselyAug 1, 2025

Thank you for taking the time to share your feedback! We’re happy to hear you’ve seen some improvements, but we’re sorry to learn that you haven’t yet experienced your desired results in full. Each treatment is formulated to last 2–3 months when used as directed by your designated doctor, and because the medication is extremely potent, only a small amount is needed for it to be effective. Since you’ve been using your treatment for almost four months, we encourage you to follow up with your designated doctor through your Musely account to discuss your application method, treatment quantity, and areas that haven’t improved yet. Your doctor can provide personalized guidance or make adjustments to help you achieve the results you’re looking for. We also kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can review your account and provide further assistance!

Response from MuselyAug 1, 2025

Thank you for taking the time to share your feedback and allowing us to address your concern! We’re truly sorry to learn about the issue with your second bottle’s pump and the difficulty you experienced uploading a video. We want to assure you that Musely responds to 100% of assistance requests we receive, and we’d be happy to review this further to make things right! Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can ensure you receive a working treatment. Your satisfaction matters to us, and we’d like the opportunity to turn this experience around for you!

Response from MuselyAug 1, 2025

We truly appreciate your kind words about our responsiveness and are sorry to hear that you haven’t seen the improvements you were hoping for! We completely understand how disappointing that can be. We encourage you to follow up with your designated doctor through your Musely account so they can review your progress in detail and determine whether adjustments to your treatment plan may help achieve better results. We also kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can assist you further and help you find a treatment you truly love!

Response from MuselyAug 1, 2025

We are so sorry to hear about the repeated issues you’ve experienced with your treatment and for the frustration this has caused. This is certainly not the experience we want for our patients. Our treatments are freshly compounded by pharmacists, and the consistency should remain smooth and easy to dispense when stored and used as directed. Please know that we respond to 100% of messages and assistance requests we receive, so if you did not see a reply, it’s possible it was filtered into your spam or junk folder. We’d like to investigate this further to determine the cause and make it right for you. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can review your account, document the details for our pharmacy team, and provide a resolution. We truly value your feedback and hope to restore your confidence in your treatment and our service!

Response from MuselyMay 5, 2025

Thank you for taking the time to share your experience. While we’re so glad to hear that the products worked well for you, we’re truly sorry that the texture and finish made continued use frustrating! We’d love to look into this further for you and see if there’s anything we can do to help—whether that’s reviewing the specific formula you received or exploring an alternative option with your doctor. If you’re open to it, please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can take care of this for you. We appreciate your feedback and hope to help make things right!

Response from MuselyApr 29, 2025

Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and frustration you have encountered — this is absolutely not the experience we want for any of our patients! While some initial darkening can be a common and expected part of the skin renewal process with prescription-strength treatments, we completely understand how concerning it can feel. We are also very sorry if there was any confusion regarding The 60-Day Result Guarantee eligibility criteria. Our intention is never to cause frustration, and we genuinely appreciate you bringing this to our attention! Because Trustpilot restricts access to your contact information, we kindly ask that you reach out to Musely Support directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We would love the opportunity to review your case again and ensure your concerns are fully addressed. Please know that we truly value your trust, and we are committed to providing the level of care and support you deserve. Thank you again for sharing your feedback with us and we look forward to having the opportunity to assist you further!