MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

Showing 1,384 reviews with 5 stars · Clear filters

Mary
Sep 8, 2025
Excellent
Excellent, Customer Service
Response from MuselySep 8, 2025
Thank you for your kind review! We love providing excellent support to our patients. :)
Barbara S.
Sep 8, 2025
I hear an issue with an order and requested a call from the representative m. I did receive a call and my issue was resolved immediately.
I hear an issue with an
Response from MuselySep 8, 2025
We are so pleased to hear that you received a phone call in a timely manner and were assisted! :) Thank you for reaching out!
Catherine Knapp C.
Sep 7, 2025
I sent a rambling email in the hopes of…
I sent a rambling email in the hopes of making my needs crystal clear. I received a prompt response. She understood everything that I said and answered all of my questions. It’s refreshing to have a customer service person who is so polite and efficient.
Response from MuselySep 7, 2025
Thank you so much for the thoughtful review! We’re so glad Musely Support responded quickly, understood your needs, and answered everything clearly! If you ever need anything else, please reach out and we’ll provide personalized support-- Contact us anytime: support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Michelle M.
Sep 7, 2025
Excellent response time - Easy to do business with
Excellent response time, easy communication, professional, courteous, and easy to work with.
Response from MuselySep 7, 2025
Hi Michelle — thank you for the thoughtful review! We’re so glad the response time, communication, and overall experience have felt easy and professional. If you ever need anything, feel free to reach out to Musely Support—we’re always here to help!
IJ
Sep 6, 2025
Musely was as easy to use as AMAZON
Musely was as easy to use as AMAZON. Fast and correct delivery. I love the treatments, it starts a me-time routine that everyone has noticed I look happier.
Response from MuselySep 7, 2025
Thank you so much for sharing this! We love hearing that ordering was simple and your delivery was fast—and even more that your treatments have become a “me-time” routine that’s making you feel happier. Keep us posted on your progress, and if you ever need any assistance, our Support team is just a message away!
Kimberly
Sep 5, 2025
Customer service was really good
Customer service was really good! They helped with any issues I had and were extremely patient!
Response from MuselySep 5, 2025
Hi Kimberly — thank you for the kind words! We’re so glad our team could help and that you felt supported and heard. If anything else comes up, you can message us anytime—we’re here for you! 💛
Lojayna H.
Sep 5, 2025
Veey honest one i am really satisfied…
Veey honest one i am really satisfied by the product so much
Response from MuselySep 5, 2025
Thank you so much, Lojayna! We’re thrilled to hear you’re satisfied with your product. If you have questions, your designated dermatologist and our Support team are just a message away!
C D.
Sep 5, 2025
Love it
Love it, I’ve really enjoyed the service and the products. I wish I could afford to get everything. I have severe sun spots from years in tanning beds when I was younger and sun damage…now that I’m in my late 50s have stayed out of the sun for a very long time tried lasers burning off nothing ever helped. I have been using the tretinoin face cream for about eight months and I definitely noticed a difference in my face. But in the beginning…It was a little rough because it was peeling and red, I expected that until I figured out that I only needed to use it a few times a week until my body adjusted. I started using the spot pill about a year and a half ago and then I stopped for about six months and now I notice my spots are back so I’m going back on the spot pill. I decided to get this spot cream for the body called vanish, everything came perfectly. I’ve always had good customer service and the website and the doctors have been great.
Response from MuselySep 5, 2025
Thank you for sharing your journey, and for the thoughtful detail! It’s great to hear you’ve seen improvement with tretinoin and found a cadence that worked for your skin—that adjustment period can be real. If you have any treatment-related questions, please feel free to message your dermatologist for personalized guidance (and remember daily SPF to protect your progress). We’re glad your orders arrived smoothly and that the team has taken good care of you—please reach out anytime if you need us!🌟

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Musely reviews

Excellent

I hear an issue with an order and requested a call from the representative m. I did receive a call and my issue was resolved immediately.

I sent a rambling email in the hopes of…

Excellent response time - Easy to do business with

Musely was as easy to use as AMAZON

Customer service was really good

Veey honest one i am really satisfied…

Love it

About Musely

About these reviews

More in Salons & Clinics

Asterom Canes

simplebodyproducts.com

Ayla

Lairlux.com

Musely reviews

Excellent

I hear an issue with an order and requested a call from the representative m. I did receive a call and my issue was resolved immediately.

I sent a rambling email in the hopes of…

Excellent response time - Easy to do business with

Musely was as easy to use as AMAZON

Customer service was really good

Veey honest one i am really satisfied…

Love it