MuselyReviews of musely.com

Response from MuselySep 18, 2025

Thank you for your honest feedback, we truly appreciate it. We're glad to hear you're seeing results, even if more gradually than expected. Everyone’s skin journey is unique, and we’re always looking for ways to improve the support we provide. Your suggestion about offering more consultations is valuable, and we’ll be sure to share it with our team. Thank you for being part of the Musely community! Additionally, if you need any help, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselySep 18, 2025

Thank you for sharing your experience. We’re glad to hear the first refill of The Spot Cream worked well for you, but we’re sorry to hear you're not seeing the same results with the second. We want to assist you with this and help you find a formula that is best for you! Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! We encourage you to consult with your designated doctor for personalized advice on which formula is best for you individually. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselySep 18, 2025

We are so happy to hear you enjoyed purchasing your treatments and it was easy to navigate. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselySep 18, 2025

Thank you for sharing your love of our treatment! We thank you for your feedback on our shipping updates, we will relay the message to the appropriate team. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot if you ever have any questions about your orders shipment.

Response from MuselySep 15, 2025

We're happy to hear that your purchase was easy and that our Support Team was prompt in their responses. Thank you for your positive feedback!

Response from MuselySep 15, 2025

We are so happy to hear that you have enjoyed combining your treatments and seen effective results. If there is anything we can assist you with, please do not hesitate to let us know! :)

Response from MuselySep 15, 2025

We are so happy to hear that you have already seen results in the first month of using The Eye Serum! Results can take 6-8 weeks so we recommend continuing application. If there is anything we can assist you with on your Musely journey, please do not hesitate to let us know, we are here to help! :)

Response from MuselySep 15, 2025

Thank you so much for your feedback! We are glad to hear you're noticing an improvement with the new formula we’re constantly listening to feedback and committed to delivering high-quality products that truly make a difference. We look forward to hearing more as you continue using the serum and we’re always here if you need anything along the way! :)