MuselyReviews of musely.com

Response from MuselyAug 12, 2025

Thank you for leaving your review! We’re so sorry you haven’t seen improvement yet! We recommend following up with your designated doctor so they can review your progress and determine if adjustments to your treatment plan may help you see better results. We’d also like to help cover the cost of your next fill or treatment to ensure you receive a formula you love that produces the results you’re looking for. Please reach out at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support with #trustpilot so we can assist and coordinate with your doctor!

Response from MuselyAug 12, 2025

Thank you for sharing your feedback! We’re sorry to hear the results haven’t met your expectations and can completely understand your disappointment! We recommend following up with your designated doctor to explore alternative formulas or treatment approaches that may be more impactful for your needs. We would also like to help cover the cost of your next refill/treatment to thank you for being a loyal Musely patient! Please contact us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #trustpilot so we can review your case and support you through this process!

Response from MuselyAug 12, 2025

Thank you for leaving your review and sharing your feedback! Please note that during the beginning of treatment, it’s perfectly normal to experience some initial hair loss or shedding. Rest assured, there are several ways to manage these side effects so you can continue with your treatment and work toward long-term results. While some patients begin seeing improvement within as little as 2 months, hair regrowth is typically a 4–6 month process. We recommend following up with your designated doctor so they can provide personalized guidance and ensure you’re on the right track. Please contact us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #trustpilot so we can work with your doctor to make sure you have the best plan moving forward!

Response from MuselyAug 7, 2025

Thank you so much for taking the time to share your experience — we truly appreciate your feedback! We’re glad to hear you’ve seen some improvement with your melasma over the last 10 months, though we completely understand how frustrating it can be when results feel slower or more temporary than expected. Melasma is an especially stubborn skin condition, and even with consistent treatment, external factors like heat, sun exposure, or hormonal changes can trigger its return. That said, we’d love the opportunity to support you further. If you haven’t already, we’d recommend following up with your Musely dermatologist through your account to discuss any possible formula adjustments or additional recommendations to help stabilize your results! We’re here for you every step of the way and want to make sure you feel confident in your skincare journey. Please don’t hesitate to reach out if there’s anything else we can do to help!

Response from MuselyAug 7, 2025

Musely is a legitimate Telehealth company that provides prescription medications. As our treatments are prescription medications, patients do not need to use a lot to see results. One pea-sized pump should be used, which allows the medication to last 2 months. Musely Support is accessible via email and phone to ensure patients can receive any assistance required.

Response from MuselyAug 7, 2025

We're sorry to hear you have not yet seen your desired results! Please be sure to complete eNurse Check-Ups and reach out to Musely Support for assistance.

Response from MuselyAug 4, 2025

Thank you for taking the time to share your feedback! We’re sorry to hear about your concerns with the quantity of your treatment and we appreciate the opportunity to clarify. Each bottle contains 25ml of freshly compounded, prescription-strength medication. Our team of Board-Certified Dermatologists, Chief Medical Officers, and pharmacists have determined the dosage and quantities to be appropriate for approximately 2 months of use when applied as directed by your designated doctor. The medication is extremely potent, so only a small amount is needed. While reports of medication not lasting for the advertised time frame are minimal, we understand individual usage can vary based on application style and personal needs. We’d be happy to review your specific case and help ensure you’re getting the most out of your treatment. Please reach out to our Support Team here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can assist you further. We appreciate your feedback and the opportunity to support you in your skincare journey!

Response from MuselyAug 4, 2025

Thank you for sharing your experience with us! We’re sorry to hear that your results so far haven’t been as dramatic as you were hoping for. While some patients notice significant changes quickly, for others progress can be more gradual, and we want to make sure you have the right guidance to get the best results possible. We encourage you to complete your eNurse checkups and follow up with your designated Board-Certified Dermatologist, who can review your progress and make personalized adjustments to your treatment plan. This can often help enhance results over time! To allow us to assist you further, please also reach out to our Support Team here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can review your account and see how we can best support you moving forward! We truly appreciate your feedback and the opportunity to help you achieve your skincare goals!