MuselyReviews of musely.com

Response from MuselyJun 7, 2024

Thank you for taking the time to share your feedback and concerns! We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us. We can be reached by email, live chat, phone and/or social media. Please note that our prescriptions are specially formulated in small batches at our compounding pharmacy and as the medication is not mass manufactured, it is common to notice variations in consistency and/or texture. However, this does not affect the efficacy of the treatment! Musely’s compounding process results in our patients receiving the freshest most effective treatment shipped at its maximum potency! We recommend reaching out to your designated doctor to request their recommendations. If you need any assistance with contacting your doctor to discuss your results, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 18, 2023

Thank you for taking the time to leave your feedback! We are so sorry to hear that you did not see your desired results with your treatment and for any confusion or misunderstanding regarding our 60-Day Result Guarantee. We highly prioritize transparency with all of our patients, so we try to make our refund and return policies very clear on our website, during the ordering process, and throughout treatment to make this information appropriately accessible. If you use the medication together with the Musely app's eNurse check-up software for 60 days and are not satisfied with your results, we will refund you the full cost of the medication. We completely respect your informed consent as a patient, so we ask each patient consent to the eNurse software at check out in order to proceed. However, and if you have not seen your desired results with your treatment, we would be more than happy to help cover the cost of finding a treatment that works for you and produces the results you want. With that being said and for further assistance with this, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help. Please do not hesitate to reach out to us to allow us the opportunity to assist you in achieving your desired results!

Response from MuselyOct 11, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment and for any confusion or inconvenience experienced regarding The 60-Day Result Guarantee! We highly prioritize transparency with all patients, so we make our refund policies clear on our website, detailed during the Online Doctor Visits, as well as throughout treatment. If you use the medication together with the Musely app's eNurse check-up software for 60 days and are not satisfied with your results, we will refund you the full cost of the medication. We completely respect your informed consent as a patient, so we ask each patient consent to the eNurse software at check out in order to proceed. The eNurse software is important for tracking treatment and determining side effects. This is so that we have consistent records of your continued use and the potential ineffectiveness of the treatment, and we must standardize this across patients to make qualification for the Guarantee fair for everyone! The eNurse checkup schedule for each treatment is available on the Musely App as well as on our website to make this information appropriately accessible to all patients at any point in their treatment. eNurse checkup reminders are also generated in the Musely App, so you certainly do not have to check in unless you have a checkup scheduled! To address your results/progress, we recommend consulting with your designated doctor to request their medical guidance, as our Customer Support Team is not medically licensed to do so. With that being said and if you need any further assistance with contacting your doctor, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment thus far and we are here and happy to help! We highly recommend completing your eNurse checkups, as this program is specifically designed to help guide you through your treatment, advise regarding side effects, and helps to track your progress! We also recommend consulting with your designated doctor to request their medical guidance, as our Customer Support Team is not medically licensed to do so. With that being said and if you need any further assistance with contacting your doctor to discuss your treatment plan, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 6, 2023

Thank you for taking the time to allow us to address your concerns! We are sorry for any delay with your prescription refill order and/or for any issues you have experienced with contacting Musely Support. We have looked into this further for you and can confirm that our Customer Support Team responded to your email to address this on 10/4 and have provided you with an order update. If you did not receive this email, please check your spam folder. Should you need any further assistance, please do not hesitate to follow up with us!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your Musely experience and we are so sorry to hear that you are no longer seeing your desired results! We completely understand how frustrating and disappointing it is to feel like you have lost your progress in treatment and we are here and happy to help! To personally address this, we kindly ask that you reach out to your designated doctor for medical guidance to allow them to provide their 1:1 medical expertise to return to seeing your desired results! Additionally, we recommend requesting their recommendations to establish a maintenance plan to ensure that you are able to maintain the results you have achieved! If you need instructions on how to contact your designated doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to to further assist you in reaching your skincare goals!

Response from MuselyOct 6, 2023

Thank you so much for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment thus far and we know how frustrating this can be! Please note that when interested in adding a new prescription to your treatment plan (such as The Spot Peel), a new Online Doctor Visit must be completed in order for your doctor to be able to determine if the prescription is safe and suitable for your skincare needs. With that being said, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and a representative will be happy to help you submit an order for The Spot Peel at a discounted price! Thank you again for your time, patience, and consideration and we look forward to having the opportunity to assist you in reaching your skincare goals!

Response from MuselyOct 4, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you are not yet seeing your desired results with your treatment! Please note that results can commonly take up to 6-8 weeks, so please don’t get discouraged! Please make sure to complete your scheduled eNurse checkups, as completion of this program qualifies you for The 60-Day Result Guarantee! Additionally, we recommend reaching out to your designated doctor for any and all treatment related questions and concerns you may have to receive their personalized medical guidance. If you need instructions on how to contact your designated doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to to further assist you in reaching your skincare goals!