MuselyReviews of musely.com

Response from MuselyApr 8, 2026

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 30, 2026

Thank you for taking the time to share such detailed feedback. At Musely, all treatments are prescribed by our designated doctors who review each patient’s medical history and concerns to determine the most appropriate formulation. Our approach is designed to be accessible and personalized. We also take concerns around subscriptions and billing very seriously. Our goal is to provide clear, flexible options, and our Support Team is always available to assist with any questions or cancellation requests to ensure a smooth experience. In terms of our products, we use prescription-strength ingredients that can be highly effective for conditions like melasma and hyperpigmentation, but if you have not yet seen results we recommend consulting with your designated doctor for personalized guidance. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 21, 2026

Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 20, 2026

Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 19, 2026

Hi Charlene, we’re really sorry for the frustration you’ve experienced. That’s definitely not the experience we want for you, especially after the time and effort you put in to request a call. We completely understand your preference to handle things over the phone, and we truly appreciate your patience. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 19, 2026

Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the feeling of your treatment! If you ever want additional assistance, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 18, 2026

Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction. Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMar 17, 2026

Thank you for your feedback, and we apologize for any misunderstanding regarding the ordering process, including photo uploading. Photos are legally required in order for your designated doctor to prescribe you a treatment. Additionally, we apologize you are having issues with your refund and we would like to assist with this. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. We are happy to help ensure your experience meets your expectations. Thank you so much and we look forward to having the opportunity to assist you further!