IndoMama
Some of the products work...
Some of the products work, some do not. The guarantee is difficult to obtain and requires doing things EXACTLY how they say for 30 days. It's not easy. No matter which doctor I send my info to, I always get the EXACT same email back. So I'm not sure if I am actually seeing a doctor or a Bot. Do they even look at my pictures and my explanations? The prices are high and the pricing is deceptive, so you MUST be careful when you are making a purchase. Watch out for hidden costs! Their customer service is good!
Response from MuselyAug 14, 2025
Thank you for sharing your feedback with us! We are so sorry for any confusion or misunderstanding regarding your correspondence with your doctor and we are happy to clarify. Please rest assured that each treatment plan is reviewed and approved by a board-certified dermatologist based on your photos, medical history, and goals. If your experience felt repetitive or impersonal, we’d like the opportunity to review your account to ensure you’re receiving personalized care! Our goal is never to surprise patients with costs, so we’d be happy to go over your account to clarify pricing and ensure you’re getting the best value. If you reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, we’ll review your experience and work toward a resolution that feels right for you. Thank you again and we look forward to hearing from you so we can ensure all of your questions and concerns are personally addressed as soon as possible!