Aurora
Getting my issue resolved was painful
Getting my issue resolved was quite painful, but customer support worked to get it right eventually. The problem was Musely sending me the wrong meds - actually they were for another customer. I didn’t expect a mixup like that, so I went ahead and used one of the meds that I received in the mail. I also noticed that the OTC bundle was missing so I opened a ticket for that. It was difficult dealing with customer service at first because they were asking for the package which was already in the trash. They asked for pics of my meds which did not arrive. So it was very confusing. I reached out to Dr Crute and she asked for the formula of the wrong meds. She advised me to stop using it because they were too potent for me. After several emails and photos, they reshipped the correct meds to me which i finally received a few days ago. Whew, i would not want to go through that again. Bottom line is it was painful because it should not have happened if i received what I ordered. But they fixed it and gave me credits for having to go through this process.
Response from MuselyNov 13, 2025
Thank you for your review and your patience while we resolved this for you! :)




