MuselyReviews of musely.com

Response from MuselySep 15, 2025

We are so glad the product improved your skin's texture. We are sorry to hear that your results have plateaued for you, we recommend reaching out to your designated doctor to consult with them regarding your treatment plan and the next possible steps. If you need help with this, please reach out to us at musely.com/gethelp. :)

Response from MuselySep 15, 2025

We are sorry to hear the recent orders aren't meeting your expectations and that you have not yet seen results. We encourage you to reach out to your designated doctor to consult regarding your treatment plan, perhaps a different formula would be best for you! If you need help with how to reach out to them, please let us know. :)

Response from MuselySep 15, 2025

We’re glad to hear the product has been working well for you and that our team was able to assist with your refill. We apologize for the confusion regarding the third refill, your feedback is important, and we’re glad our Support Team resolved it and cancelled auto-refill for you. If you ever need further assistance, we’re here to help! :)

Response from MuselyAug 21, 2025

¡Gracias por su reseña! Nos alegra que su experiencia haya sido rápida. Vemos que dejó 3 estrellas—¿nos permite ayudarle a convertirlas en 5? Escríbanos a Soporte de Musely (desde la app o por correo) para revisar su pedido, ajustar su fórmula o resolver cualquier detalle. ¡Queremos que quede 100% satisfecho/a! 🙌

Response from MuselyAug 18, 2025

Thank you for sharing your experience, Susan! I’m sorry for the mixed results and the frustration with dosing guidance and bottle quality—that’s not the experience we want for you. Your regimen and amount should always be based on your designated dermatologist’s instructions; if you haven’t already, please message your doctor so they can personalize your plan and adjust strength or application as needed! For the bottle concerns (runny consistency, difficulty dispensing), we can review your order and make this right. Please reach us with your order email/number so we can investigate and resolve promptly: https://support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We appreciate you giving us the chance to help and are here to support you every step of the way!

Response from MuselyAug 15, 2025

Thank you for sharing your experience, Cheri. I’m sorry the results haven’t matched your expectations so far! For every FaceRx prescription, a board-certified dermatologist reviews your intake in detail—including current medications, skincare routine, allergies, medical history, and goals—before deciding on a formula. Ahead of first use, we also provide guidance on common side effects, what to expect in the first weeks, and routine do’s/don’ts (including potential interactions) so your care plan reflects what you’re already using. If you’d like, we can walk through your current regimen step-by-step and share notes with your dermatologist for any adjustments that may help (application timing, spacing products, or a formula change). Please reach us anytime at: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We’re grateful for your feedback and here to support you until you’re seeing the progress you’re hoping for!

Response from MuselyAug 15, 2025

Thank you for sharing your experience, Vi. Totally fair—at under a month, many people are still in the early stages, as results can commonly take 6-8 weeks. Please complete your eNurse check-ups and feel free to message your dermatologist anytime if you’d like personalized guidance. If you want us to review anything on your account, we’re happy to help at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We appreciate you giving the treatment time to work--We're here for you every step of the way!

Response from MuselyAug 15, 2025

¡Gracias por compartir tu experiencia! Nos alegra saber que ves mejora y entendemos que tu piel puede requerir un enfoque más intensivo para aclarar. Si quisieras valorar más hidroquinona u otro ajuste, te recomendamos escribir a tu dermatólog@ designad@ para solicitar un cambio de prescripción: pueden revisar tus fotos y tu progreso y proponer la mejor opción para ti. Si necesitas ayuda con el envío del mensaje o con tu cuenta, estamos para apoyarte en support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Gracias por tu confianza—seguimos contigo en cada paso.