MuselyReviews of musely.com

Response from MuselyMay 11, 2026

Thank you for your feedback, and we’re sorry to hear about the confusion regarding your Auto-Refill subscription! Our system is designed to allow our patients to select their ordering option for either Auto-Refill or a one-time treatment. Selecting Auto-Refill schedules the pharmacy to charge, freshly compound, and ship your medication every 2-3 months, depending on your treatment. However, this is in no way binding, as Auto-Refill can be canceled, paused, or adjusted at any time within your account! Our system is also designed to send reminders 5 days before every scheduled refill to give patients time to modify their orders. If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!

Response from MuselyMay 6, 2026

Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the consistency of your treatment! Please rest assured that slight variations in texture or color are common with freshly compounded medications and do not impact efficacy. For further clarification or support, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMay 5, 2026

Thank you for sharing your feedback, we’re sorry to hear about your experience. To clarify, each bottle of The Aging Repair Cream is formulated to last a full 2-month supply when used as directed. Regarding the changes you’re noticing in your skin, treatments like this can sometimes bring underlying sun damage to the surface as they accelerate skin turnover. While this can be temporary, we definitely want to ensure your skin is responding well and that your treatment is right for you. Please reach out to your designated doctor so that they can take a closer look and support you directly, we look forward to hearing from you and assisting you further.

Response from MuselyMay 4, 2026

Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyMay 4, 2026

Thank you for sharing your feedback! We are so sorry to hear that you are experiencing concerns with the bottle size, and we completely understand how frustrating that can be. Please note that because this is a prescription-strength treatment, only a small amount is needed for it to be effective. Following the recommended usage instructions can help ensure your treatment lasts as intended while still delivering optimal results. If you have concerns about your usage or would like personalized guidance, we encourage you to consult your designated doctor. You may also reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we would be happy to review your order and assist further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyApr 30, 2026

We are very sorry to hear about your experience, but are happy to hear you were able to contact Musely Support. Our Support team is always happy to help! 😊

Response from MuselyApr 28, 2026

Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyApr 27, 2026

Thank you for your feedback, and we’re sorry to hear about the confusion regarding your Auto-Refill subscription! Our system is designed to allow our patients to select their ordering option for either Auto-Refill or a one-time treatment. Selecting Auto-Refill schedules the pharmacy to charge, freshly compound, and ship your medication every 2-3 months, depending on your treatment. However, this is in no way binding, as Auto-Refill can be canceled, paused, or adjusted at any time within your account! Our system is also designed to send reminders 5 days before every scheduled refill to give patients time to modify their orders. If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!