MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

Showing 1,384 reviews with 5 stars · Clear filters

BethanyJanie
Dec 3, 2025
Product delivery issue
Musely customer service reps take the time to be sure everything is right, while you’re right there in the chat. One of my products sort of exploded in transit and they didn’t give me the third degree or hassle me in the slightest, they just made it right. I love having peace of mind and confidence using this product from a company with integrity.
Response from MuselyDec 3, 2025
Thank you so much for sharing your experience! We’re truly sorry to hear that your product arrived damaged, but we’re very glad our Support Team was able to take care of it quickly for you. We’re grateful for your trust and thrilled to hear you feel confident using our products. If you ever need anything else, we’re always here to help. :)
Lyn
Dec 3, 2025
So far so good!
So far so good!
Response from MuselyDec 3, 2025
We love to hear that! We are honored to be a part of your skincare journey. :)
Marlena H.
Dec 2, 2025
Love it
Love it ! It's peels but that's great! It has really been game changer
Response from MuselyDec 3, 2025
Hi Marlena! Thank you so much for your wonderful review. We’re thrilled to hear you’re loving your treatment and already seeing meaningful improvements. Mild peeling can definitely be expected with many of our prescription formulas, and we’re so glad it’s been a game changer for you! If you ever have questions about your results, application tips, or next steps in your treatment plan, your designated doctor and our Support Team are always here to help. You can reach us anytime at the link below: support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 Thank you again for sharing your experience! Warmly, The Musely Team
Annmarie
Dec 2, 2025
Excellent and knowledgeable customer…
Excellent and knowledgeable customer service
Response from MuselyDec 3, 2025
Hi Annmarie! Thank you so much for your kind words. We’re incredibly happy to hear that you felt supported and well-informed by our team. Providing clear, knowledgeable, and compassionate care is something we truly prioritize, and your feedback means a lot to us! If there’s ever anything we can assist you with, please don’t hesitate to reach out through our Support Center: support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 We’re grateful you’re part of the Musely community! Warm regards, The Musely Team
Dorothy R.
Dec 1, 2025
Customer service very responsive in…
Customer service very responsive in solving request.
Response from MuselyDec 1, 2025
Thank you for your review! :)
Kelly A M.
Dec 1, 2025
Musely Gets an A+ From This Customer!
I owe my hair growth and reduction in sun spots to Musely. I offer my highest recommendation for this company, having used them for three different medications. Musely is professional and responsive, making the frustrating process of dealing with and recovering hair loss and sun spots reassuring. They are responsive, supportive, and professional, using an app to make the entire process intuitive and supportive. I have used their anti spot cream, hair growth pills, and their hair growth serum. Patience is certainly a virtue and you must be consistent - the medications take time. Read the instructions carefully and you will be rewarded for the expense and dedication, I promise. My facial sun spots disappeared and my hair eventually began growth. My hairdresser even noticed the new growth (after many months). If you have the financial means, dedication and discipline - you will not be disappointed. I am so grateful to Musely for helping me achieve my goals and alleviating the frustrations of getting older (although it beats the alternative, right?).
Response from MuselyDec 1, 2025
Thank you for your review! We're happy to hear you loved both your results and overall Musely experience. :)
Bobby P.
Dec 1, 2025
Good!
Quick service
Response from MuselyDec 1, 2025
Thank you for your review!
Amanda W.
Nov 30, 2025
Safe and easy process
Rest assured that you can safely and securely receive advice and products to help you with your skin conditions from the privacy of your home. It’s easy to use, yes it takes a bit of time. But that is because this is a real service by real medical professionals. I would recommend Musely.
Response from MuselyDec 1, 2025
Thank you for your review! Consistency is definitely key to achieving results. :)

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