MuselyReviews of musely.com

Response from MuselySep 22, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! Since you haven’t seen improvements, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselySep 20, 2025

We're sorry to hear you haven't yet seen your desired results! While The Facial Hair Cream typically takes around 2 months when used twice a day, some patients may require more time as everyone's skin is different.

Response from MuselySep 19, 2025

Thank you for your review! Using acids alongside The Spot Cream may cause an orange tint on the skin. This tint can be washed away and stopping use of acids can prevent it from reoccurring.

Response from MuselySep 18, 2025

Thank you for taking the time to share your experience—we genuinely appreciate your honest and detailed feedback. We’re glad to hear the Rosacea Cream has helped reduce your flare-ups, but we’re truly sorry to hear about your concerns regarding the consistency of your treatment! Please rest assured that slight variations in texture or color are common with freshly compounded medications and do not impact efficacy. We also hear your concerns regarding the replacement affecting your refill count. Your feedback is important, and we’ll be sharing it with our team as we continue to evaluate how we can improve both product consistency and our replacement process. We were happy to hear that our Support Team was able to assist you with a replacement. However, since you are still unhappy with the treatment we kindly ask that you reach back out to our Support Team so they can assist you further. For further clarification or support, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselySep 16, 2025

We thank you for your feedback and apologize for the frustrations that this may have caused. As consistency is key to achieve and maintain results from the medication, you are able to delay refill dates up to 30 days. However, if you wish to do so further one of our support agents would be happy to assist you with this. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! We thank you for your understanding. :)

Response from MuselySep 16, 2025

We so sorry to hear that you are not seeing results the second time around using your treatment. We want to assist you in finding a formula that works for your skin and that you will see the results you are looking for, we encourage you to consult with your designated doctor for this personalized advice. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselySep 16, 2025

We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks. In addition, we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselySep 15, 2025

Thank you for your feedback! We are glad you love the products! However, we are sorry to hear about the issues with the pump that you are having and we want to make this right for you. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!