Carol D.
The good, the bad, and the ugly
The good: The products do work well. The bad: There is a concerted effort to sell more products than needed so you end up being auto- refilled for multiple prescriptions, which is pricey and not necessary. The ugly: When you do have an issue, it is easy to ask a question thru their site, but slow (days) to get a response. In my case they processed refills that I did not want and, by the time they read my requests to cancel, said sorry its too late. So. Proceed carefully.
Response from MuselyJun 25, 2025
Thank you for sharing your experience with Musely. We’re so glad to hear that the products are working well for you, and we truly appreciate your honest feedback about where we can do better. We’re sorry for any confusion or frustration regarding Auto-Refills and response times. To clarify, patients have full control to manage, delay, or cancel their prescriptions at any time through their account. We also send reminders five days before a scheduled refill to allow time for adjustments. That said, we completely understand that things can move quickly—and if your cancellation request came in after the refill was already compounded and shipped, we sincerely apologize. Currently, our response times are within 24 hours and our team is available to assist at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We'd love the chance to help clarify your account and ensure a better experience moving forward! Thank you again for your feedback and we look forward to having the opportunity to assist you further!