David Charles B.
DO NOT TRUST THIS COMPANY
I subscribed to a Tia Chi Workout via Instagram paying via PayPal and 'SkyPeak Limited' trading as 'Muscle Monster' added 2 more additional charges 1). for an additional subscription that I did not want and had not ordered and 2). a membership which again I did not want or subscribe too. In addition ALL 3 subscriptions came with auto-renewal so if I had not have spotted it they would have charged me every month until I cancelled. I immediately requested a refund but they refused. This company should be avoided at all cost....
Response from Muscle MonsterJan 5, 2026
Dear David, Thank you for sharing your feedback, and we sincerely apologize for the frustration this situation has caused. We take all concerns seriously and aim to resolve issues promptly—typically within 24 hours of receiving complete information. After reviewing your case, we understand you were charged for additional subscriptions you did not intend to purchase. We’ve confirmed with our support team that a resolution requires completing our refund process, which involves specific steps to verify and cancel subscriptions securely. Our records indicate we previously provided these instructions, but the process couldn’t be finalized as the required actions weren’t completed. We genuinely want to help: - We will cancel ALL unwanted subscriptions immediately upon your cooperation. - Full refunds will be issued for any unauthorized charges once the process is complete. - Auto-renewals have been paused to prevent further charges while we resolve this. To move forward, please check your email for instructions from our support team or contact Emma directly for personalized assistance. We’re committed to making this right and appreciate your patience as we work together to resolve it. You have our assurance that we’ll prioritize your case until it’s fully resolved. Thank you for giving us an opportunity to restore your trust. Sincerely, Muscle Monster Team




