MusabelaReviews of musabela.com

The sneakers were of low quality, and I didn't like the material either. I wanted to return them, but they wouldn't answer my emails, which was a problem. They didn't refund me; I had to call the bank to get my money back, and it was a nightmare. They were low quality. In short, don't buy them.

I ordered boots in February that arrived about 1 month later. They were the worst quality, also no labels to indicate sizing or anything. I ordered a 12 wide and what I received was around a 10. There return policy is horrible and cost me $20 to send them back. Despite having tracking from USPS saying they were returned and received I’ve gotten a completely horrible response. Every Email is met with the same AI generated response no matter what you ask for. There is no customer service phone number to try. It’s now mid April and I’m about to give up on getting my money back. DO NOT BUY FROM THIS COMPANY. If you do you will regret it.

Thought I would give Musabela a try. My experience: Received in a reasonable amount of time. Arrived in a plastic shipping bag (no box, no tags, no product literature) Sizing was too tight for me and quality not what I was looking for. Return process difficult. I paid $12.50 to ship back with tracking. At least a dozen emails seeking refund. Canned response to see if I wanted a larger size. Continued emails seeking refund. Canned responses continued. Filed claim with my card company. Refund notification acknowledged same day after weeks of trying. Coincidence? It was disappointing and time consuming plus I lost the $12.50 since no return shipping is offered. My advice: Buyer Beware … know all the fine print before purchasing on any Social Media platform. Know how your bank or credit card deals with purchases gone poorly. Where possible skip the Internet and Shop local. Involve your bank/ credit card at first sign of trouble. I do give Musabela credit for the lesson learned and will steer clear of most Social Media ads unless it is a recognized name with clear shopper friendly terms.

I purchased shoes,didn't like them and returned them as instructed. Since then after numerous contacts back and forth,I still have not gotten a refund!!! I gave them ample proof of the return including the postal receipt,and now no response,no refund!!!

Hola PEDÍ unos tenis mi pedido es 157727 el 13 de Enero de este año y aún hoy 11 de abril me están contestando que están trabajando en mi pedido y que tengo que esperar jajaja cuanto tiempo más

I ordered a pair of shoes from Musabela over two months ago and never received them because they were sent to the wrong address. I have emailed them numerous times, only to get automated responses asking me to return the shoes I never received! No one from customer service has contacted me by email or by phone, even though I have provided my email address and cell phone number in each email. My requests for their phone number have been ignored, and their "responses" to my emails have been generic and auto-generated. I am very disappointed in their lack of customer service and their unwillingness to resolve this issue!

Shoes didn’t come as quick as they said they were. Shoes were too small and hurt so much trying to walk in them. In no way are they orthotic. Run!!! Well in other shoes that is…. These are horrible!

I ordered shoes in mid February and paid for rush shipping within 12 days. I didn't receive the shoes until the end of March! Of course they didn't fit. I have gotten no response from the company on how to get a refund after several emails to their support address. I guess I can kiss the $70 goodbye.