MusabelaReviews of musabela.com

This was a shoe that even my podiatrist said looked good. I ordered a pair that was a little small...so i got in a hurry and ordered 2 more pair and I be damn wrong size again. I communicated by email as everyone else did..I got all3 pair shoes together and mailed them back thru USPS and I wanted to know when it got there. Well it's been there and I cannot talk to anyone so as i told them that I thought there were thieves.

Order size 38 velcro strap boot/sneaker for my 88 year old mom in March. Tried them on and just a bit too small. Reached out via email and asked to return them and get the next larger size. I paid 30 to send the originals back in a box instead of the bag they came in to be sure they got back with no issues. Countless emails, we sincerely apologize for the frustration you have experienced with your order. Same email every time I try to find out where the replacements are coming or not. Once in a while you can tell someone wrote a response instead of the canned response but no one ever tells me when or if I will get a replacement set for my mother. Horrible customer experience. Frustration galore. DOnt bother calling the telephone number it never gets answered. "Call back later" I should have checked the reviews before I bought these.

I ordered and received A pair of shoes that were too small... I contacted them..... I asked if I was responsible for the cost of returning them..... I have received no answer to that question.... I get A form letter telling me who to send them too but no answer as to who is responsible for the cost of shipping.....

I purchased two pair of shoes and paid extra for 6 business days delivery. This never happened. I got the shoes much later than 6 business days. The shoes didn’t fit right for me so I notified the company I wanted a refund. They said they would review my claim and give me further instructions. So far no instructions and no further communication from the company. I have put in a dispute with PayPal using my Amex card. I am sending the shoes back tomorrow to their California address. This company misrepresents the delivery and shipment. They answer with some ChatGPT answer that sounds great but means nothing. Buyer beware. Don’t believe Amazon ratings.

Sent back one pair of sneakers kept 2 items. Within 2 days sent back sneakers that did not fit. I followed there instructions the tracking showed they received them back. It’s been 6 weeks. I have sent 50 emails everyday every night asking for my refund? They answered the emails asking what size I needed to change the returned sneakers. Each time I replied I wanted a refund horrible company. No working phone contact I had pissed customer help with my problem with Musbela and there has been no response. The order was for a my disabled daughter so I can say they are stealing her money. So frustrated!!

Please Do Not Purchase anything from these “low down crooks”, they sent me a big ‘ole pair of white men shoes and 1 pair of kids shoes so I was straight “ripped off”. I’m telling you, these people are sketchy as all outdoors. I promise you if you do, I guarantee you will regret it. Their merchandise is cheap low grade, heavy, cheap sneakers. They had the audacity to send a pair of flimsy insoles, I put straight into the TRASH🥵

Don't order. I ordered 3 pairs of shoes and when I placed the order it stated that I had 60 minutes to cancel. I sent an email to cancel and received an email confirming my cancellation but my card was charged and said your product is on the way. I waited until the order came and the shoes looked of sub par quality like you could get at the drug store. Sent a return request to return the product and get my $150 back to my credit card. Got the return email and the email with instructions was sketchy as I'll get out. Sent the shoes back to Chino, CA attn: Coco with my order number on it and that was two weeks ago and nothing. Lesson learned don't order shady crap from suggested sites from Google, and my spam email has increased drastically.

Horrible customer service. Sent back shoes to address they provided over a month ago for a refund. I sent certified mail I know so they got shoes. They have my money, $79.00 and the shoes! Buyer Beware!!! They ignore all my attempts to contact them.