MusabelaReviews of musabela.com

To all potential customers, please read Musabela "true" return policy, just in case you may need to return your item. This is the information I received via email, after I received their product yesterday 06/05/2024 (which looked and felt very cheaply made and not at all as advised). One good thing is they responded within 24 hours. Full Refund: Alternatively, if you prefer a full refund, we can certainly accommodate that as well. Please note that returns are processed through our overseas warehouse, and as such, the postage costs for the return will be at your expense. This information is nowhere stated on their website "that customers would have to pay for an overseas return to China". Which is basically, the cost of the products maybe more and not to mention a red flag. Full disclosure, they did offer a 30% refund and I keep the product, (which will be donated to a homeless shelter). Be careful when doing business with Musabela; hopefully, you receive your shoes and love them. Cheers

The shoes I ordered took to long I e-mailed wanting to know why. later they told me they were delivered to Miami and signed for. Well I don't live in Miami I live in Fort Lauderdale. They would not help me. So I will dispute it with my credit card. Worse company ever will tell everyone and especially on Face book.

I paid around 70 dollars for my musabela shoes only to find the same shoe on temu for around ten dollars!!! I wish I would have read all the reviews before ordering these cheap shoes.

Chip material, worse then Walmart quality, sizing too small. Sending back to China doesn't make sense, since it doubles the price of product! Will NEVER buy from them again!

Cheap knock off sneakers. The free insoles are terrible. They make the heel of my shoe so high, it slides out of the shoe. Total false advertisement. Their return policy is not fair. The shoes run small. I need to return for a full refund. But, I have to pay for shipping. My mistake for not reading more carefully. Buyer beware!!

These are not orthopedic shoes, mislead saying they are made in USA, sizes are not true, they run smaller, warning should have been coming from China, 3wks to get here. Wanted send them back to where the USA company is, for a refund SORRY you have to send them back to China $315.00 to send back WHAT A RIP OFF COMPANY BUYERS BEWARE!!!!

Not an orthopedic shoe! There is no support and do not fit American feet! I asked for a refund and I have to pay shipping.....$319 to China!!! No thank you. They are advertised as USA and clearly are not. Be careful who you deal with these days. Such a sad state of affairs we are in. They are a rip off.

They are not legitimate orthopedic sneakers as they are advertised. The shoes I received have the word “Fashion” written up the back. Thats how I would describe them - cheaply made, fashion footwear. As others have stated, to return them, you have to pay to have them shipped back to China. Or as they offered me, 30% refund and a $30 store credit. Neither is acceptable. Especially since I was under the impression the company was located in the United States given the company name was Musabela USA. Wish I had done my research before purchasing! Shame on me! The company replied to this post and said they would reach out to me via email. As of this update, they have yet to follow up.