MusabelaReviews of musabela.com

Do not order from this company. They are a scam

DONT waste your money!!! The shoes are poorly made, customer service is a joke, and they expect you to save the cheap ass BAG the shoes are shipped in! Plus, you pay for shipping cost of $30-$40. The sizes run BIG… so if you order this JUNK…. The ignorant decision was on you!

I bought these shoes based on social media reviews from nurses who stand all day. I am not sure what they bought but they weren't these. They took FOREVER to get here from China. Had I known that I wouldn't have even spent the money as I know how that ends up if you don't like them AND it did. They are not comfortable but of course, it will cost me more to ship them back to China so they will be donated. DO NOT BUY THESE. They are a social media gimmick and not real reviews. Let me be the idiot who fell for it so you don't have to.

Terrible. Ordered 11/8. Shoes arrived 11/29 and the wrong size was sent. Contacted customer service and they will only replace once shoes are shipped back AT CUSTOMER'S EXPENSE to China, even though this was a mistake of the company. Website is misleading, as they advertise "free exchanges." Very discouraged and disappointed.

I need to get a refund on the pathetic shoes I received. The quality is terrible, just like all the reviews I read on line. I tried to cancel within 2 minutes of placing my order on line and they wrote back saying they could not, that they were shipped and I could return and get a refund. They do not provide a return label so I’m out more money to return them. That in itself screams SCAM. They look and feel very cheap. The insoles are styrofoam. DO NOT WASTE YOUR MONEY. I received a response here to email their complaints team, I have not received a resolution. They are TERRIBLE!!

I purchased 2 pairs of shoes with 2 pairs of insoles. The shoes were not made of quality materials, the soles were not rubber, but plastic, and the insoles were made of a styrofoam material. Not made of good supportive materials. Their 30 day money back guarantee requires that you not wear the shoes, that they be in the original package, and they are to be returned to CHINA, which the shipping was $71. Even, thou these shoes were shipped to me from Franklin Park, CA... I sent them an email requesting that I send them to CA and not CHINA, but their reply stated I had to send them back to CHINA. I do not recommend buying these shoes, poor quality.

Do not order from Musabella. As people are stating they charge to return to China and the cost is $30.00. DON'T SUPPORT A COMPANY LIKE THIS... WE HAVE BETTER COMPANIES WE CAN USE.. JOHANNE

I just received my order .they were this wrong size.