MusabelaReviews of musabela.com

Do not order anything from this company. I bought 2 pairs of shoes both were to small. Paid $45 to send back to CHINA. THEY WILL NOT GIVE MY MONEY BACK. Email after Email they keep asking for tracking number. I've sent 4 or 5 times then an actual picture. DON'T PURCHASE ANYTHING FRIM THEM.

I ordered slip in orthopedic shoes. I thought I was ordering from a US company. However, when tracking the order, I learned it shipped from China. It took three weeks to receive the order and the shoes were neither slip in nor orthopedic and I had to return them to China at my expense. The shoes were misrepresented on the website. It was deceptive and dishonest advertising and lack of transparency. Had I known the shoes were going to be shipped from China, I would never have ordered them. I am not going to pay shipping to China to return the shoes. I will donate them to a homeless shelter.

I returned 2 shoes that I bought back in October of 2024 because I was not satisfied with it, paid for return shipping back to china that cost me more than $40. I followed all return requirements and I have been following up with emails for my refund . I received an email in November that I will be refunded but up until now I have not heard from them. I have been forwarding my previous emails for the past weeks but no response. The worst company that I have experienced as far as online orders and the worst of all is it’s from china. I will never order again from them. If I was to rate it, it would be a 0. Thank you.

Musanela USA Terrible Customer Service, do not respond to Emails and phone calls to notify them they sent my wife the incorrect shoes, I recommend for everyone not to purchase from Musanela USA in the future.

They will NEVER GET MY BUSINESS AGAIN!!! Horrible customer service! Horrible waiting forever to get the product that never arrived! And THEY ARE MADE IN CHINA 🤢🤮

If Musabela makes this right I will update or write a new review, but as of now, TERRIBLE! My dad has health issues and needs shoes that he can actually get his feet into. He found some on the website, carefully ordered.a style that offered the width he needed in an open Velcro style that would allow for swelling. He waited a month and no shoes came. I offered to help him track them as he was worried his money was gone and no shoes would come. The shoes bounced all over the country and finally arrived only to be the WRONG SHOE and not even close to his size! He called the customer service number and they said they couldn't do anything and they would connect him on the phone with a company in the US. He said ok, and then they said, “We will let them know you are calling,” and disconnected. He has no number to call and the only “brand” on the shoe is “fashion shoes”. He can’t get any help, and he definitely should not have to pay to ship these shoes back to China when the mistake was made by Musabela! We don’t know if the shoes would have been any good. All we have is poor quality, very small pair of “shoes” that don’t even have a size on them and are a totally different style than he ordered. Musabela needs to make this right and send him the correct shoes in the correct size. I will review everywhere possible if they make it right, but I will work twice as hard to save people from losing their money to this company if they won’t. Older adults worked hard and we need to take care of them. It is awful for a company to steal from anyone, but especially older people. *** Editing to add- I gave a 1 star review on their website with a picture of the shoes he received. My review was taken down, and no reviews below. 4 show up at all! Please don’t waste your money with this company.***

I purchased a pair of shoes and when I received them they did not fit. I tried to return them but the cost to return them overseas was more than the cost of the shoes. I contacted customer service and they agreed to refund me 30% of the cost of the shoes and give me a voucher for $25 toward a different pair. I have contacted them several times regarding the 30% refund and it still has not been credited to my account. I am looking for resolution this. Beware of buying shoes from them since the cost in the United States to send them back to China is very expensive and not worth doing. The overall shoe was not bad quality, it just did not fit right. 12/30/24 - Update: I did receive a small refund (30%) of purchase price.

They are too tight around my toes. I have a corn which makes it worse. The soles are cheap and I could fall also!