MusabelaReviews of musabela.com

It’s a Chinese company. Can’t return them . Don’t buy from them

Musabela's customer service foes nothing to resolve customer problems Product is poor quality There is no resolution except to pay shipping to China which is more than the price of the shies

The quality of these shoes are HORRIBLE. The return policy says they will return by you have to send back to China for $50. By the name having USA in it, one would think they were made inn the USA not China. BUYER BEWARE!!!

Do not order from this company unless you have money to throw away. It seems here I'm not the only one that did not realize we would be dealing straight with China for any issues or returns. I ordered a pair that have several issues including very poor workmanship. One main reason I ordered was for non slip soles. They arrived brand new with all but slick soles. I'm a faller and would not consider once wearing these shoes. I ordered a half size larger and highest wide with for toe bed they touted. Eye appearance they look narrow. On the foot toes had a little more room but area right below actual toes are tight and rub on either side. Tounge area had what I thought at first were just loose threads but upon further inspection it is frayed from actual stitching and would come apart quickly. The logo "NICE" stitched on back of heel had improper sewing so as to not show full spelling on outer noticeable part. No order form came with the package at all. Musabela's statement on their website says crafted in China but does not state you're ordering straight from and dealing with China. This is very deceptive. Return shipping fees are for China not USA. That is not stated in their website return policy. I have not been to postal service yet for my return and to know shipping costs. In reading here what it cost others it's foolish to return when those fees cost close to, as much as, and even more than what you paid for the shoes to see any monetary value, if any, of an expected return of your purchase price. I'm also reading here that some have not even received their return money after several attempts to do so. Basically you've thrown hard earned money in the garbage and a pair of shoes you can't wear. Gives new meaning to a sucker born every minute. What should happen is a class action lawsuit against Musabela USA for deceptive and unfair marketing practices.

These are HORRIBLE for my planter's fascitis. Wish I read reviews first. Better to just strap some cardboard to my feet. They took a month to get here from China and came in a plastic bag, no box. The inserts provided don't actually fit in the shoes. I tried the inserts in good shoes and they were horrible as well. That's what I get for not checking reviews first.

STOP! Do not order from these people! It has taken a month to get them and I wish I had found this review before I ordered them. Still NO SHOES have come and from the sounds of it I’m out the money I paid. This is the second time the past 6 months that China has roped me off!

Poorly made! Soles very slippery, I am 70 yrs old and ask to return, afraid of falling. Well you have to pay to return them to China!! With $12 return to me and a $20 offer on a new order! Ha Ha never again, I thought if I ordered from there web site good right, absolutely NOT! $60 given to China for what! Do not order. I will only order from Amazon on shoes handled by Amazon, at least they help. Then I see exact shoe sold on Amazon $40 less

Do not order from this company, if your size is not right it cost more to ship back then what the shoe is worth. Was told they could not exchange bc of the busy holidays so told me I could get 30% of my money back plus $25.00 credit to buy again. Never received my money back and was told I was refunded m. I’ve been trying to settle this since the beginning of December!!