MusabelaReviews of musabela.com

I have tried to contact customer service through email and text 5 diffrent times with NO response and it has been over two weeks ,i would like to exchange for a smaller size but am at the point to return them for my money back

Ordered a pair of shoes, paid $60 for them. I ordered size that wasn’t big enough. Paid $30 to send them back. They wanted tracking number. Sent custom tracking number. No replacement shoes ever received. They have even quit communicating with me. I’m out $90 and they are out a customer.

Do not buy from this company. They don’t know they’re left from their right. I ordered a pair of shoes and when I discovered within five minutes that it was the wrong size I immediately wrote to the company in turn, they told me they’d get back with me within 24 hours. They failed to do so and told me to get the shipment was on its way. I had called and they told me that it wasn’t sent yet and they would notify me with a refund. This never happened. This is a fraudulent company and I would not trust them as far as I could throw a baseball. I notified my credit card company immediately and called the necessary people to report them as fraudulent.

Super poor quality all around . My shoes were made of the cheapest quality and their advertisement is totally false and misleading. Do not buy !!!

lousy customer service Lousy shoe cost Pain and I had to take them off within the first hour and a half This is after fighting with them and trying to figure out tracking. I never did get a receipt took weeks for me to receive and was treated poorly. Stay away from this company unless you're willing to throw away money.

I ordered a pair of the hiking. I found them a little small. I asked for another pair. They never sent them. I also ordered a pair sneakers. I called them a few days ago asking for refund. I was told I need to returned them to China.

Definitely not what web said plastic bottoms slippery when u walk no support tryed do refund was told I had to pay to send back to China which had I known was from thier I wouldn't of gotten so pissed off put of my money and got poor shoes

Scammed ? I ordered a pair of musabela shoes on February 3rd 2025 and paid for priority shipping 4-8 day delivery. I didn't realize that it's coming from China or I would have never ordered them. Now the tracking says by February 19th and no progress in shipping since February 6th. I've sent two emails to musabela and they never answered my questions the answers were vague and generic. Very disappointed in their customer service. In their name it's advertised as Musabela USA don't be fooled it's made in China.