MusabelaReviews of musabela.com

The shoes are extremely uncomfortable and my feet were in excruciating pain when I wore them the first and only time. They didn't offer the comfort promised by Musabela. The company is refusing to accommodate me with a full refund and has offered a 20% refund and a $25 discount. They are refusing to handle the issue in a timely and efficient manner. They lack customer service skills and their product is inferior. Franchette Ramona Carey

This company is not real. I order tennis shoes it’s been 45 days and haven’t received the order. They send me a tracking that is not with any carrier Their phone number is not real And when you send an e-mail the only thing that they respond is that they will get back to you and they never do

Shoes had no size markings and were several inches longer than they should have been. Customer service stopped responding to my emails and their phone number is inoperative.

I bought a pair of shoes and they did not fit the structure of my foot. I put in for an immediate refund following all of their procedures. They emailed back saying they would get back to me in a couple of days. They said they received my request and would be send out a return address/procedures. They did not. I sent another email. They said to be patient. I was. Still, a week later nothing. The phone number for customer service does not work. I do not understand why I can’t get a return address to send these back for a credit. This seems fraudulent. I would not buy shoes from this company unless you are up for a gamble.

Twice I have been sent the wrong shoes so when I told them I thought I would receive the right shoes the third time but nothing has ever shown up. It’s been over a month and a half and now they have ghosted me worst customer service in the world.

My shoes just arrived. When i o pened the package the very strong smell of plastic gave me heart palpitations And the shoes are terrible. They arent wide like i ordered. Cheapest plastic shoes ive ever ordered. They are made in China which explains everything. The websites says they are based in Irvine California. Uncomfortable and not supportive.pure crap. Total waste of $. They are awful. Don't waste your money. I wish I could give no stars

Wow. Ordered diabetic footwear for an adult and it was too small for my dog to wear. These were not diabetic footwear. Also seen that this place was stationed out of Irvine, California, but when you go to return it, it has to go to CHINA?!?! wtf! MIN IMUM SHIPPING COST TO RETURN WAS $50.00!

Update 7/13/25: So Musabella just replied to my original review post with a generic message that they had already sent to me by email to my previous requests for a refund. They still have not given me any information about their support number not working or how to reach out to them in any other way. So no I am not changing my review until I can talk to a real person and get the satisfaction I am looking for. Sorry! The only star deserved because they arrived. But a 1 star is too good of a rating. Shoes didn't fit. They are very light weight. No tags for size or brand on them anywhere. Took over a month to receive them. They are shipped from China even though they show different US addresses. They wanted to give $25 & 25% shopping credit for replacing them but never gave me an address to return for full refund. Customer service number doesn’t work, just disconnects so only communication through email. Now no response at all. I tried to get disputed charge at my bank and that didn’t work because I received the crap shoes. So now I’m out $65. Not sure where the 5 star reviews came from? All I can say, is good luck to whoever orders their shoes. Read reviews first and make sure they are truly a US company.