MusabelaAt Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Shirley B.
I would give zero stars if possible.The shoes I received were obviously defective. I sent this issue to the company and was informed I would have a reply/solution within 24 hours. This was 2 weeks ago and still no contact from them.Based on this experience, I wouldn’t order from them again. I am stuck with a pair of shoes I cannot wear.😟
Elaine R. W.
I have been trying to reach out to customer service for weeks and NO ONE will reply. I tried to call by phone and their number is blocked for incoming calls. I would call this a TOTAL scam. Do NOT order from this company.
v5a3b55
Order was put on old credit card which I had canceled and then used my new Discover card to make my order. I looked on my credit card report and saw I now have 2 orders coming. I canceled the order with the old card but they sent it anyway. They said since the order was already put in they could NOT cancel it. When trying to get the company to take back the order they told me where to could send it OR they would give me 30% of my order of $74.94 and another $25. coupon. When I agreed to their 30% nothing happened. I sent numerus emails to the support team and never got any responses. I finally filed a dispute with my credit company and it was deemed valid. So I am stuck with 2 extra pairs of shoes I never ordered in the first place I would never order from this company again. Team support says they will get back to you but never does at least in my case they didn't.
Laraine
It is now August 12, 2025. I have been trying to reach Musabela now since April 2025. They continue to send me emails that State someone will get in touch with me within 24 hours, but they never do. I am totally frustrated with this company. I have no way of reaching them other than email and I paid over $125 for two pairs of sandals that were supposed to be Orthopedic which they are not. I will continue to keep everyone informed of my progress with Musabela. They’ve also gone ahead and responded to my review on trust pilot by saying wonderful glorious things that they wanted to make it right but it’s all false. They have made no attempt to contact me. No attempt to try to right what was wrong, none whatsoever. I would never ever recommend this company to anyone be aware or you may be a victim as well.
Doris S.
I ordered two pairs of shoes on June 23rd. One pair for me and the other pair for my husband. I received mine in the beginning of the 3rd week of July., but I have not received my husband's yet! Today is the last day of July. I have emailed them 3 times and still have not received a satisfactory response! I also tried calling the customer service phone number on their site and it doesn't work. I , just like most people, do not have money to throw away!
Stephen S.
Ordered never came and was continuously promised Now turned over to florida atterony general
Joanne A.
They are a scam. Didn't wear sneakers asked to return them. Never received a return label. Sneakers fit like clown shoes.
Kathryn F.
I want to start a class action suit against this company, how do I get that started? THIS COMPANY IS NOT LEGIT, DO NOT BUY THIS CHEAP CHINA CRAP. CLASS ACTION SUIT!
